General Manager

General Manager

Pay: $60,000–$70,000 annually

Status: Full-Time, Exempt

Schedule: Flexible schedule with weekend and holiday availability

Hyatt Place RDU is seeking a highly motivated and career motivated General Manager to help lead the a well known airport hotel property flagged by Hyatt. The GM of this 93 room hotel has the close support of Director of Operations and oversees day-to-day hotel operations, ensuring exceptional guest experiences, maintaining brand standards, and fostering a positive service-driven culture. This leadership role is perfect for a hands‑on operator with strong communication skills, proven team development ability, and a passion for hospitality.

• Overseeing Front Desk, Housekeeping, Laundry, F&B, and Engineering operations
• Assist with hiring, onboarding, training, and developing associates
• Lead by example to reinforce RevPAR Companies’ culture and service vision
• Maintain department communication, coaching, and performance accountability
• Serve as Manager‑On‑Duty during designated shifts

• Monitor Guest Survey HYSAT scores, Medallia feedback, and online reviews
• Ensure prompt service recovery and follow‑through on all guest concerns
• Uphold Hyatt brand standards across all departments
• Maintain a strong presence in the lobby for guest engagement and morale

• Assist with budgeting, forecasting, and operational planning
• Support labor management, scheduling, and payroll accuracy
• Review daily reports, STR performance, and revenue‑driving opportunities
• Help manage purchasing, inventory systems, and cost controls

• Ensure adherence to OSHA, fire life safety, emergency procedures, and brand compliance
• Conduct routine inspections of guest areas and back‑of‑house spaces
• Support internal audits, risk management procedures, and quality assurance

• Minimum 2 years of hotel leadership experience (GSM, AGM, Supervisor, Operations Manager, or similar)
• Strong communication, decision‑making, and leadership abilities
• Knowledge of select‑service hotel operations;
  Hyatt experience preferred
• Ability to manage multiple priorities and maintain composure under pressure
• Strong understanding of financial reports, labor management, and service metrics
• Passion for people, guest experience, and operational excellence

• Competitive salary ($60,000–$70,000 based on experience)
• PTO, holiday pay, and benefit eligibility
• Hyatt employee travel discounts
• Opportunities for advancement within RevPAR Companies