HR Service Delivery Analyst
Job in
Morrisville, Wake County, North Carolina, 27560, USA
Listing for:
National Medical Association
Full Time
position
Listed on 2026-02-28
Job specializations:
-
HR/Recruitment
HRIS Professional
Salary/Wage Range or Industry Benchmark: 24.98 - 35.91 USD Hourly
USD
24.98
35.91
HOUR
Job Description & How to Apply Below
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
This position is responsible for providing analysis, quality and accuracy of employee data and Service Now metrics. The HR Service Delivery Analyst will monitor cases and calls for trends and determine additional resources needed. Researches and corrects human resources related data to ensure data integrity and eliminate errors through downstream processing. Runs queries and performs audits to support risk, audit and data privacy compliance.
Completes data changes and data validation activities to support the HR function. Maintains the HR users and HR groups and performs system testing of new functionality and forms. Prepares and delivers training on the Service Now system.
Responsibilities
HR Systems & Data Management - Support ongoing maintenance and accuracy of HR Service Delivery data within Service Now, including organizational and employee-level information. Validate, audit, and correct data to maintain accuracy, confidentiality, and compliance with HR policies. Review workflow approvals in Service Now to identify incomplete, inaccurate, or improperly formatted data, ensuring all changes are finalized correctly. Maintain reporting datasets and contribute to HR analytics by processing and updating information for tracking and decision‑making.Audit & Compliance - Perform regular data audits within HR systems to validate accuracy and integrity of employee services data. Support compliance activities by assisting in the monitoring, documentation, and resolution of discrepancies. Ensure HR-related databases and Service Now records meet governance standards.Measurement & Analysis - Identify HR service delivery or system-related process issues, analyze root causes, and recommend improvements. Support measurement of process improvement initiatives using available HR analytics and Service Now reporting tools. Present findings and insights to inform decision‑making within the HR Services team.Problem Solving & Implementation - Partner with HR teams to recommend solutions that improve process efficiency and accuracy in Service Now workflows. Assist in testing HR Service Delivery configurations, updates, and enhancements within Service Now, including data conversion and regression testing. Provide documentation and knowledge sharing to support smooth adoption of system improvements.Case Management Support - Manage and resolve Service Now related to teammate data updates or HR service requests. Review and approve requested data changes to ensure adherence to defined HR processes and business rules. Provide timely user support by updating case status and communicating progress to employees or HR partners.Knowledge Management - Develop, maintain, and update knowledge articles and documentation within the Service Now Knowledge Base to support HR service delivery and case resolution. Ensure knowledge resources are accurate, accessible, and aligned with current HR policies and system processes. Promote self‑service capabilities by enhancing the quality and usability of knowledge content for employees and HR staff.Tools, Methodologies & Technology - Leverage Service Now HR Service Delivery tools to enhance case management, reporting, and process efficiency. Demonstrate adaptability in learning and applying new Service Now functionalities, HR technologies, and analytical tools. Contribute to continuous improvement efforts by suggesting enhancements that improve the employee self‑service experience and HR operations.Other Information
Education Requirements:
- Bachelor's degree in a related field.
Licensure/Certification Requirements:
Professional Experience Requirements:
- Requires two (2) years of related experience.
Knowledge/Skills/Abilities Requirements:
- Demonstrated ability to interface with both internal and external business partners and act as liaison when needed.
- Capable team facilitation, process improvement, data analysis, quality assurance skills.
- Excellent organization skills, strong attention to detail, and process…
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