Clinical System Engineer Job Morrisville area,North Carolina USA,IT/Tech

Position: Clinical System Engineer I

Description

This position follows a hybrid schedule, and the selected candidate will be expected to report onsite to either our Raleigh/Durham, Salt Lake City or St. Louis office 2-3 times per week.

Position Summary

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bio Merieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bio Merieux systems. Coordinate efforts with Clinical Application Specialists to provide worldclass system support for all internal and external customers. A Clinical System Engineer promotes teamwork and cooperation, removes barriers to productivity, creates an enthusiastic/positive work environment.

Primary

Duties

Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists.

Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.

Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.

Establish and maintain ERP certification.

Learn bio Merieux products and procedures that are job specific and assist with implementation of new products.

Learn and develop networking skills to provide connectivity support for our solutions.

Perform oncall duties as needed to provide 24hour technical support to customers.

Participate in revenue generation initiatives through promotion of value added projects and services.

Perform all work in compliance with company quality procedures and standards.

Perform other duties as assigned.

Qualifications

Bachelor degree in Electronic Technology, Computer Science, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field preferred.

For candidates with a related bachelor's degree, 2+ years of troubleshooting experience in mechanical, electrical, vacuum, laser systems, or related experience is required

For candidate's without a bachelor's degree, 6+ years of troubleshooting experience in mechanical, electrical, vacuum, laser systems, or related experience is required.

Experienced in resolving customer problems and providing a high level of customer satisfaction.

Biomedical instruments experience preferred.

Experience with bio Merieux products and Salesforce is a plus.

Knowledge, Skills, and Abilities

Functional skills including critical thinking, adaptability, time management, communication, problem solving and digital literacy.

Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.

Effective and efficient problem analysis that leads to high quality decisions.

Learning agility to be able to learn from experiences and apply that knowledge to new situations.

Critical thinking, using logic and reason to analyze information and make decisions in the workplace.

Detail orientation to complete tasks without errors and produce high quality work.

Analyze data and make decisions/recommendations, using data to guide decision making and provide suggestions for improvement.

Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture.

Thriving in a fastpaced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.

Organizing work and resources efficiently to ensure smooth operations.

Troubleshooting issues to identify and resolve problems efficiently.

Develop a working knowledge on multiple complex electrical systems.

Proficiency in basic networking skills.

Ability to cooperate with others at all levels including leadership.

Effective verbal communication skills.

Easily accessible and open to communication.

Maintain composure by having the skill of staying calm, focused, and professional in high pressure or stressful situations.

Consistently uphold and reflect the core ethical principles and values that bio Merieux promotes.

Working Conditions &

Physical Requirements

Ability to remain in a stationary position (often standing) for prolonged periods.
Domestic travel required 5% of the time.

Salary, Benefits, and Other Information

The estimated salary range for this role is between $63,900 and $90,600/year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bio Merieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

In addition, bio Merieux offers a competitive Total Rewards package that may include:

A choice of medical (including prescription), dental, and…


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