Applications Engineer, Stationary Workholding

Key Responsibilities and Tasks

• Manage customer quote life cycle for specialty components including but not limited to:
• Prepare and deliver quotes and sales orders to customer
• Review customer specifications and/ or review customer parts
• Interpret drawings and other customer documents
• Coordinate development of design specifications and drawings with customer and SCHUNK Design Engineering team
• Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards
• Track and follow up on quotes and sales orders with customers and potential customers
• Develop design and production schedules that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities.
• Track sales order progress to ensure product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
• Provide technical service and training to customers, sales teams, and partners through webinars or video.
• Provide customer support by phone and on the customer site.
• May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product.
• Identify and solve customer and product delivery problems.
• Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs.
• Work across product teams, Tool holding, Workholding and Automation Components, the production shop, and the sales and marketing staff – on special projects, trade shows, and internal events.
• 5% travel may be required

• Bachelor’s degree in Engineering OR technology discipline or an equivalent combination of training, education and experience with CNC machines, steel cutting, fixtures, or tool holding.
• Ability to prioritize multiple tasks and projects coordinating priorities with team members.
• Strong PC application skills, including experience with CAD/CAM software and STEP files.
• Willingness to learn in-house sales/order applications and/or systems.
• Ability to communicate technical information effectively over the phone and face-to-face with customers and employees.
• Ability to read and understand technical documents such as technical drawings, operating and maintenance instructions, technical specifications, and procedure manuals and carry out instructions furnished in oral, written or diagram form.
• Critical thinking skills - recognize and analyze problems, develop and implement solutions.
• Ability to work effectively in a fast-paced and small team environment with Management, Technical Specialist, other Applications Engineers, CSR and inside and outside sales staff

• Medical:
  Comprehensive plan; employer pays 100% for employees and ~85% for family.
• Life & Disability:
  Company - provided long-term, and life insurance.
• 401(k): 50% match up to 6%

At SCHUNK, our culture is rooted in behaviors that advance our mission: being the technology leader in tool holding, work holding, gripping, and automation. We believe success comes from working with urgency, craftsmanship, and a collaborative mindset. Every team member is expected to demonstrate ownership, accountability, and a commitment to moving projects forward: