Information Technology Support Administrator

Job Summary

The IT Support/Systems Administrator is responsible for supporting the IT department and the company by administering computer systems to ensure proper function, maintenance, security, availability and compliance, and for providing direct technical support to end users for IT hardware, applications, and services across multiple sites.

• Collaborate with IT team members to maintain and enhance all IT systems, and actively participate in planning new systems and services
• Partner with IT staff and company employees to identify network and computer system needs, support the installation of new hardware and software, and use employee feedback to troubleshoot issues.
• Provide comprehensive technical support for company computers, servers, printers, software, applications, and other services, ensuring adherence to all company policies and procedures.
• Support the company's rapid growth and IT organization development by contributing to the creation and continuous improvement of IT procedures and documentation
• Assist in maintaining an accurate inventory of IT equipment and related assets.
• Manage the configuration and distribution of user equipment in line with company policy and standards throughout the employee lifecycle.
• Take responsibility for assigned project tasks and ensure their completion.
• Ensure the company complies with all local, state, and federal standards, industry codes, and regulations as they relate to IT systems and services.
• Participate in disaster recovery testing and remediations.
• Level 1 support of GxP/GMP compliant IT systems at multiple locations in accordance with approved procedures.
• Perform other duties as assigned.

• 3 to 5 years of IT support experience, preferably in a pharmaceutical, medical, or regulated company.
• Degree or certificate in Information Technology, Computer Science, or a related technical discipline, or an equivalent combination of education and experience.
• Proficiency in administering and supporting Microsoft systems, including Active Directory, Azure AD, Microsoft 365, SharePoint Online, Office applications, and Windows servers and workstations.
• Working knowledge of network concepts with some ability to troubleshoot network connectivity issues.
• Experience using a helpdesk system to track, prioritize, and document issues to resolution.
• Comfort in supporting users and administering systems while keeping in mind security, regulatory, and compliance requirements typical of a regulated industry.

• Proficient in triaging helpdesk incidents, consulting and escalating when necessary, based on impact and urgency.
• Experienced in administering Microsoft 365 Cloud systems, managing endpoints using Intune and Endpoint Central, scripting with Power Shell, and managing iPads and Mac Books using Jamf.
• Demonstrates a positive attitude and a strong commitment to providing excellent customer service.
• Comfortable working in a rapidly growing company, adapting to new systems, policies, and procedures while maintaining attention to detail and compliance.
• Capable of assessing the need for policies, procedures, and documentation, assisting in their creation, and adapting to their requirements.
• Self-motivated team player with a strong work ethic.
• Able to work as part of multiple cross-functional teams, consisting of technical, scientific, and office team members, managing multiple tasks and projects in a dynamic environment with thoughtfulness, resourcefulness, and strong attention to detail.
• Preferably experienced in small to mid-size company scaling.
• Excellent written and verbal communication skills, with proficiency in MS-Office (i.e., Excel, Word, PowerPoint, and Visio).

Liquidia offers a competitive compensation package (base salary and commission) as well as a comprehensive benefits package that includes Medical, Dental, Vision, STD, LTD, 401(k) Savings Retirement Plan, ESPP, Unlimited Paid Time Off and more!

Liquidia is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Liquidia will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Liquidia via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Liquidia.

No fee will be paid in the event the candidate is hired by Liquidia as a result of the referral or through other means.