Cloud Services Operations Program Manager

General Information

Req #: WD
Career area:
Information Technology

Location:

Morrisville, North Carolina, United States of America
Working time:
Full-time

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US $69 billion global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on delivering Smarter Technology for All
, Lenovo has built a full‑stack portfolio spanning AI‑enabled devices, infrastructure, software, solutions, and services.

This role will represent Services in the Offerings Development Team and drive actions and task for services readiness and enablement for new CSP announced products. This person acts as the voice of the customer, with a focus on operation excellence and delivering outstanding customer experience. The Services Operations Manager will work cross‑functionally with approved service providers to manage daily operations and critical issues related to service delivery and the customer's specific SLAs, and act as the single point of contact for escalation management.

• Bachelor’s Degree in a related field
• 5-8 years related experience

• Strong problem‑solving skills
• Excellent communication skills
• Experience with supply chain services would be a plus for this role

• This role will coordinate across global teams; some flexibility in working hours may be needed.
• We follow a friendly hybrid model with three days a week in the office – great for collaboration and connection!
• Lenovo offers competitive compensation, bonus eligibility, and a comprehensive benefits package. Details are available at

• United States of America
• United States of America - North Carolina
• United States of America - North Carolina - Morrisville

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.