Sr Manager, Global Network Operations

Sr Manager, Global Network Operations

Department: Information Technology

Employment Type: Full Time

Location: US-North Carolina-Raleigh

This position is ideal for senior-level network engineering leaders to join the Global Infrastructure and Network team as a Senior Manager, Global Network Operations, delivery, and continuous improvement of global network services across enterprise, cloud, and manufacturing environments.

Partnering with cross-functional teams including Cloud, Security, and Infrastructure, you will ensure secure, reliable, and scalable network operations while driving the transformation from traditional network support to a modern, automated, and platform-driven organization. This role is critical in enabling business continuity, cloud transformation, and Zero Trust security strategy at global scale.

• Lead 24x7 global network operations across multiple regions, ensuring high availability, performance, and reliability of LAN, WAN, Wi‑Fi, and cloud connectivity services.
• Own and drive operational KPIs (uptime, latency, packet loss, incident response, MTTR) and implement continuous improvement initiatives.
• Lead implementation and operations of Zero Trust network architecture, including identity‑based segmentation, NAC, and firewall policy management.
• Operate hybrid cloud networking across on‑prem and cloud environments (Azure and AWS), routing, private endpoints, and DNS.
• Ensure resilient connectivity leveraging SD‑WAN, VPN, and private interconnects.
• Drive adoption of network automation and API‑driven operations; evolve capabilities toward Network as a Service (NaaS) and integrate provisioning into CI/CD pipelines.
• Establish observability frameworks (metrics, logs, traces) and lead ITIL‑aligned incident, problem, and change management processes.
• Drive proactive operations through analytics and AIOps capabilities; lead root cause analysis and implement systemic improvements.
• Manage network capacity planning, performance optimization, and resilience testing, including failover validation.
• Collaborate with Cloud, Security, Infrastructure, and Application teams to support business initiatives such as cloud migration and digital transformation.
• Provide technical leadership in architecture reviews and strategic initiatives.
• Lead and develop a global team of network engineers, fostering a culture of accountability, automation, and continuous improvement.
• Manage hiring, performance, mentoring, and succession planning for the team.

Education:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree preferred.

Experience:

• 10+ years of experience in network engineering and operations
• 5+ years of leadership experience managing global teams

Technical

Skills:

• Deep expertise in enterprise networking (LAN/WAN, routing, switching, Wi‑Fi)
• Strong experience with SD‑WAN architectures
• Network security expertise (firewalls, NAC, segmentation, Zero Trust)
• Cloud networking experience (Azure and/or AWS)
• Experience with network automation (APIs, Ansible, Python, or similar)
• Experience operating in 24x7 global environments

Leadership & Communication

• Strong problem‑solving and decision‑making skills
• Excellent communication and stakeholder management abilities
• Proven ability to lead cross‑functional initiatives and drive transformation

Teamwork:

• Ability to lead globally distributed teams
• Strong collaboration across technical and business functions

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the…