Tech Partner

Job Description

The Tech Partner (Tech Support) delivers hands‑on, in‑person support to office‑based employees and engineering teams in laboratory environments, providing day‑to‑day hardware and software assistance and enabling lab setup, equipment integration, and experimental workspace readiness.

• Create, Receive, Monitor, Maintain and Resolve work tickets
• Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s)
• Maintain on‑site presence at designated service locations to support end users
• Software installation, support and make sure it is compliance with Schneider standards
• Perform pro‑active and on‑demand health check of IT systems including printers, copiers, fax machines, scanners, and video conference equipment
• Training end users on how to operate office automation equipment as requested
• New hire orientation including showing user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc
• Hardware platform troubleshooting and management
• Software platform troubleshooting and management
• Perform secure password management for all provided passwords
• Support access to corporate network/wireless and applications (both on network as well as over VPN)
• Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups
• Support laboratory and R&D environments, including setting up and configuring lab equipment, running and organizing cabling, assisting with hardware and software integration for experiments, and ensuring work spaces are operational for engineering teams
• Manage IT inventory of in‑house stock, such as moving, sorting, cleaning, stocking
• Identify, gain approval, and enter all projects as assigned by your manager into project tracker
• Assist with different regional projects for designated service locations, act as local hand and feet support
• Other duties as assigned by your manager

• Experience in providing deskside support and technical assistance to end users in a corporate environment
• Proficiency in imaging, setting up, and supporting computers, monitors, and mobile devices
• Strong understanding of software installation and compliance with company standards
• Ability to perform proactive and on‑demand health checks of IT systems, including office automation equipment
• Proficient in hardware and software platform troubleshooting and management
• Experience in managing IT inventory and coordinating tasks with IT support groups
• Knowledge of secure password management and supporting access to corporate networks and applications
• Strong communication and collaboration skills to work effectively with other Tech Partners and IT support teams
• Ability to demonstrate professionalism and provide support in a respectful manner

Pay Range: USD 68,000 – USD 102,000 per year (base pay and short‑term incentives).

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.