Manager, AI and Automation
Listed on 2026-06-23
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IT/Tech
AI Engineer (Applied/Software), IT Business Analyst, IT Project Manager
Manager, AI and Automation
The Manager, AI and Automation is responsible for building and operating the center of expertise for AI‑enabled workflow automation. This role partners with IT business leaders (Enterprise Applications, Revenue Technology, IT Infrastructure), Information Security, Legal, and other functional leaders/stakeholders to identify, design, build, deploy, and continuously improve practical automation and AI solutions across the organization.
This position is a player/coach role and is expected to execute the standup of the CoE, personally ensuring delivery of AI and automation projects using approved enterprise tools, translating business problems into clear requirements and future‑state workflows, configuring or coordinating solutions as necessary, overseeing testing and adoption, monitoring usage and associated cost aspects, and measuring realized value. The role will establish a disciplined intake process, prioritization model, implementation standards, reusable templates, documentation practices, governance checkpoints, and support expectations for automation work.
As the shared‑service capability matures, the Manager will build and manage a team of individual contributors (e.g., workflow automation developers, business process analysts, AI and data engineers). The role balances hands‑on delivery with portfolio ownership, people leadership, stakeholder enablement, standards management, and scalable operating practices so AI and automation work is useful, secure, supportable, and measurable.
WHAT CAN RELIAS OFFER YOU?- Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Relias pays for the employee portion of the monthly healthcare premium.
- Flexible work environment with onsite and work‑from‑home options – you choose when you want to come into the office.
- Active Employee Resource Groups open to all employees.
- Comprehensive onboarding program – a great introduction to our company, customers and culture.
- Growth and career advancement opportunities!
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science.
- Professional development gained from conference attendance and participation in organizations like NC Tech.
- Onsite 321 Coffee Shop providing free coffee and pastries to employees.
- AI and Automation Shared‑Service Product Ownership – Own the enterprise AI and automation intake process, backlog, prioritization model, and roadmap. Evaluate opportunities based on business value, feasibility, urgency, risk, data sensitivity, systems impacted, stakeholder readiness, and supportability. Translate business needs into clear requirements, future‑state workflows, success metrics, and delivery plans.
- Hands‑On Automation Development and Workflow Configuration – Design, configure, test, deploy, and maintain workflow automations using approved tools such as Microsoft 365, Power Automate, Power Apps, Copilot, Copilot Studio, SharePoint, Dataverse, Power BI, Salesforce workflow capabilities, APIs, RPA/workflow platforms, and related enterprise technologies. Build solutions directly where appropriate and coordinate Enterprise Applications, Revenue Technology, IT, Interface Engineering when deeper platform, integration, or architecture work is required.
- AI Use Case Delivery and Enablement – Develop practical AI‑enabled workflows such as document summarization, drafting support, content extraction, knowledge retrieval, classification, workflow triage, and decision‑support processes using approved AI tools. Create prompt libraries, reusable templates, output review checklists, user guidance, and enablement materials. Ensure AI workflows include appropriate human review, quality validation, escalation paths, and documented controls.
- Business Process Analysis and Solution Design – Lead discovery with functional teams to map current‑state processes, identify root causes of manual effort or inconsistency, define future‑state workflows, capture requirements, and align stakeholders…
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