ICT Service Desk Engineer

Location: Morrisville US/ Global collaboration

Company: Ascom

At Ascom
, we are looking for an ICT Service Desk Engineer who wants to take ownership, grow professionally, and be part of a truly global IT operations environment. Your main focus will be on the US and Canadian offices, but you will pitch in on a global scale as well. Local US office hours are expected with limited to no travel.

As an ICT Service Desk Engineer, you will play a key role in ensuring that users across Ascom receive high-quality technical support. You will troubleshoot, resolve, and continuously improve the experience of our global ICT landscape. You will take ownership of incidents, follow them through to resolution, and collaborate with internal teams and external partners to deliver effective solutions. This is a hands‑on role where your technical skills, creativity, and service mindset will make a real impact on day-to-day operations.

• Provide enterprise-level technical support to end users
• Troubleshoot, diagnose, and resolve IT issues across systems and devices
• Deploy and manage client machines and software
• Escalate and coordinate issues with internal and external teams when needed
• Create and maintain knowledge base documentation
• Contribute to continuous improvement of support processes
• Participate in testing and rollout of new ICT tools and services

• Freedom & ownership – Plan your work, manage your priorities, and take responsibility for solutions
• Global collaboration – Work closely with international teams, vendors, and stakeholders
• Grow your career – Develop your skills, deepen your expertise, and specialize within ICT operations

• Works independently but thrives in an interdependent team environment
• Has a strong work ethic and takes ownership of tasks
• Is service‑minded with a focus on user satisfaction
• Communicates clearly and collaborates effectively across cultures

• Works independently but thrives in an interdependent team environment
• Has a strong work ethic and takes ownership of tasks
• Is service‑minded with a focus on user satisfaction
• Communicates clearly and collaborates effectively across cultures

• Windows Client Operating Systems
• Active Directory (AD)
• Microsoft Entra  (Azure AD)
• Microsoft Intune or similar endpoint management platforms
• Client lifecycle management (deployment, patching, security)
• Printers and peripheral support
• Basic networking (LAN/WAN, TCP/IP)
• IT service management and troubleshooting

Additional experience with SCCM or similar software is a plus.

• Degree in Computer Science, Engineering, or related field
• 1–2 years of relevant IT support experience
• Certifications such as A+ or Network+ (or equivalent experience) are beneficial
• Experience working in a multi‑site, corporate IT environment is an advantage