Director, Business Solutions

Purpose

As Director, Business Solutions, you will lead the strategy, delivery, and optimization of enterprise business applications and integrations that enable Clinisys’ digital transformation. This is a transformational leadership role, not a reactive support function. You will partner with Product, Customer Support, Sales, Marketing, Finance, HR, Cyber Security, and other business leaders to deliver integrated, end-to-end digital capabilities that improve efficiency, experience, and measurable business outcomes.

You will be accountable for both platform performance and the realization of business value, including automation, cycle time reduction, and user and customer experience improvements. The role requires strong cross-functional influence, ownership of end-to-end outcomes, and the ability to define and execute against measurable performance targets.

Building an AI-first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories operate more effectively and generate meaningful insights at scale.

Enterprise Transformation Leadership

• Lead enterprise business systems transformation aligned to company strategy and digital experience priorities
• Act as a proactive transformation driver by identifying opportunities to reimagine and streamline workflows and improve end-to-end processes
• Own the business applications and integration roadmap with clear prioritization and measurable value realization
• Influence cross-functional leaders to align priorities, remove barriers, and accelerate transformation outcomes

Platform & Integration Delivery

• Lead the design, implementation, and optimization of all enterprise platforms (including ERP, CRM, HRIS, Customer Support, Finance, ITSM, etc.) and integration architecture
• Establish scalable integration patterns (APIs, iPaaS, event-driven) ensuring reliability, performance, and data integrity
• Ensure platforms are secure, resilient, and optimized for operational efficiency and user experience
• Drive standardization and reuse of application and integration patterns across the enterprise

Business Outcomes & Performance Management

• Own measurable outcomes including automation rates, cycle time reduction, user satisfaction, and customer experience improvements
• Define and track KPIs and scorecards ensuring accountability for business outcomes, not just system performance
• Lead operating reviews to communicate progress, risks, and value realization to executive stakeholders
• Continuously optimize processes and platforms to improve efficiency, adoption, and experience

Cross-Functional Leadership & Execution

• Drive delivery of integrated, end-to‑end digital experiences across business functions and systems
• Establish shared accountability across functions for process efficiency, data quality, and experience outcomes
• Communicate strategy, priorities, and outcomes clearly to both technical and business leadership
• Embed change management, release management, and adoption practices to ensure successful implementation and sustained value

Governance, Risk & Standards

• Implement governance frameworks for enterprise applications and integrations including lifecycle, performance, and quality standards
• Ensure compliance with security, privacy, and regulatory requirements in partnership with Cyber Security and Compliance
• Continuously improve operating models, tools, and governance practices to support scalable transformation

• Proven experience leading enterprise business systems transformation with measurable business outcomes
• Strong expertise in enterprise platforms (ERP, CRM, HRIS, Customer Support, Finance, ITSM) and integration architectures
• Demonstrated ability to drive automation, efficiency improvements, and experience enhancements
• Experience defining KPIs and driving accountability for business outcomes
• Strong leadership and influencing skills…