Community Solutions Operations Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a career where your attention to detail keeps people connected? As a Community Solutions Control Operations Analyst I at Spectrum, you will monitor managed Wi‑Fi networks, analyze alerts, and play a vital role in resolving service interruptions for our customers. Your contributions help deliver reliable connectivity that powers our communities every day.

Sun‑Thur, 2:00 pm‑11:00 pm

• Monitor managed Wi‑Fi network equipment and analyze alerts to identify potential issues
• Perform basic troubleshooting and create support tickets from active alarms
• Investigate property equipment as monitoring alarms are received and stage severity levels based on alert investigations
• Use monitoring tools to proactively recognize area problems and escalate complex concerns to higher‑tier analysts
• Conduct surveillance of Wi‑Fi networks using various systems and tools to identify network outages or impairments and engage appropriate fix agents
• Acknowledge impairment alarms, perform initial troubleshooting, and dispatch field technicians when necessary
• Notify and communicate network events to stakeholders following established protocols
• Identify, document and elevate issues that require coordination with other teams and assist as needed

• Office environment
• Must be able to work all shifts including evenings, weekends and some holidays

• High School Diploma or equivalent
• 1+ year of 24x7 Operations Center experience
• 1+ year of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance
• 1+ year of NOC, dispatch, call center tier or help desk support experience

• Ability to read, write, speak and understand English
• Knowledge of Hybrid Fiber‑Coax network concepts, DOCSIS and end‑user principles
• Understanding of managed Wi‑Fi tools and basic troubleshooting abilities for Wi‑Fi related issues
• Teamwork and collaboration skills
• Problem‑solving skills in situations with limited standardization
• Familiarity with desktop computer hardware and software (monitoring tools) used to analyze network performance
• Ability to use online knowledge systems and search for reference procedures and work aids
• Ability to write routine reports and correspondence as well as create or produce reports outlining specific trends in the Hybrid Fiber‑Coax network to efficiently resolve plant issues
• Ability to interpret instructions in various formats
• Basic understanding of network architecture, topology principles and troubleshooting

• Certification with an emphasis in telecommunications or IT

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.