IT Product Manager

Job Summary

The IT Product Manager leading the Recurring Sales, Enablement and Effectiveness product team will be responsible for the partnership, road mapping, and delivery of technology services that will enable Net App’s sales organization. The role will report to the IT Director, Sales. In addition to serving as a key technology partner and advisor to the Sales organization, the role will also plan, implement, and operate Net App Sales applications.

This role and supporting team will also analyze the needs of the Sales department, establish priorities, provide solution design and implementation of application requirements, provide testing services and technical support for systems, subsystems, distributed systems, and systems software; and operate new and existing systems. The Product Manager will manage a team of technology experts and will collaborate with peer managers across geographies and share delivery responsibilities in a matrixed organization.

The Product Manager will also be responsible for contributing to program goals, plans and schedules, closely monitoring program execution, driving issue resolution and accepting the responsibility for ensuring successful achievement of program goals.

• Lead strategic delivery of GTM application programs focusing on AI solutions, ensuring timely, scoped, and budgeted execution.
• Drive portfolio planning, prioritization, and governance aligned with Net App’s AI strategy and operational goals.
• Develop program charters, work plans, reporting, and communication to support transformation.
• Identify and mitigate risks; manage dependencies and remove obstacles.

• Define product vision and roadmaps embedding AI in workflows (e.g., agent assist, intelligent routing, predictive case avoidance).
• Collaborate with teams to design scalable AI architectures, including models, data pipelines, governance, and integration.
• Promote experimentation and rapid iteration to validate AI use cases with measurable results.
• Ensure responsible AI practices: transparency, data governance, security, and performance monitoring.

• Partner with leadership, IT, Data & AI teams, and process owners to align requirements and establish AI-enabled workflows.
• Facilitate communication across business and technical teams for alignment and clarity.
• Provide transparent updates, insights, escalations, and recommendations to senior leadership.
• Operational Excellence & Continuous Improvement.
• Ensure adherence to IT governance, best practices, and compliance.
• Use analytics and metrics to optimize delivery and drive continuous improvement.
• Support transformation initiatives like proactive support tiering, AI integration, real-time dashboards, and enhanced customer experience.

• Develop and execute change management and communication plans for transformation adoption.
• Prepare leadership communications, training materials, and stakeholder briefings.

• A minimum of 10 years of IT experience with at least 3-5 years in a leadership role.
• Must have extensive knowledge of key sales capabilities such as Opportunity Management, Deal Registration, Channel and Partner Enablement, Account Management, Pipeline Management and Intelligence, etc.
• Experience working with Sales Applications such as Salesforce, Oracle CPQ, Anaplan, Analytics Platforms.
• Strong business partnership experience required, with proven track record of successfully driving cross functional initiatives and projects. Ability to present ideas, design and solutions to business and IT stakeholders.
• Development and operations experience in complex matrixed organization with multiple stakeholder teams is necessary.
• Strong understanding of SaaS platforms, Middleware, Cloud computing, Dev Ops, API Management and IT business models.
• Prior experience working at a cloud company is preferred.
• Business domain background with a proven track record of partnering with the sales function.
• Experience managing IT operating budgets and managing the Annual Operating Plans.
• A proven track record of championing and managing…