Manager AI and Automation

Job Description

The Manager, AI and Automation is responsible for building and operating the center of expertise for AI-enabled workflow automation. This role partners with IT business leaders (Enterprise Applications, Revenue Technology, IT Infrastructure), Information Security, Legal, and other functional leaders/stakeholders to identify, design, build, deploy, and continuously improve practical automation and AI solutions across the Relias organization.

This position is a player/coach role and is expected to execute the standup of the CoE. This role will personally ensure delivery of AI and automation projects using approved enterprise tools, translate business problems into clear requirements and future-state workflows, configure or coordinate solutions as necessary, oversee testing and adoption, monitor usage and associated cost aspects of the models, and measure realized value as established at the beginning of projects.

The role will establish a disciplined intake process, prioritization model, implementation standards, reusable templates, documentation practices, governance checkpoints, and support expectations for automation work.

As the shared-service capability matures, this position is expected to build and manage a team of individual contributors, which may include workflow automation developers, business process analysts, and potentially AI and data engineers. The role will balance hands‑on delivery with portfolio ownership, people leadership, stakeholder enablement, standards management, and scalable operating practices so AI and automation work is useful, secure, supportable, and measurable.

• AI and Automation Shared‑Service Product Ownership Own the enterprise AI and automation intake process, backlog, prioritization model, and roadmap. Evaluate opportunities based on business value, feasibility, urgency, risk, data sensitivity, systems impacted, stakeholder readiness, and supportability. Translate business needs into clear requirements, future‑state workflows, success metrics, and delivery plans.
• Hands‑On Automation Development and Workflow Configuration Design, configure, test, deploy, and maintain workflow automations using approved tools such as Microsoft 365, Power Automate, Power Apps, Copilot, Copilot Studio, SharePoint, Dataverse, Power BI, Salesforce workflow capabilities, APIs, RPA/workflow platforms, and related enterprise technologies. Build solutions directly where appropriate and coordinate Enterprise Applications, Revenue Technology, IT, Interface Engineering when deeper platform, integration, or architecture work is required.
• AI Use Case Delivery and Enablement Develop practical AI‑enabled workflows such as document summarization, drafting support, content extraction, knowledge retrieval, classification, workflow triage, and decision‑support processes using approved AI tools. Create prompt libraries, reusable templates, output review checklists, user guidance, and enablement materials. Ensure AI workflows include appropriate human review, quality validation, escalation paths, and documented controls.
• Business Process Analysis and Solution Design Lead discovery with functional teams to map current‑state processes, identify root causes of manual effort or inconsistency, define future‑state workflows, capture requirements, and align stakeholders on scope. Develop process maps, solution designs, user stories, acceptance criteria, control requirements, testing plans, and operating procedures that support scalable delivery.
• Platform, Integration, Data, and Security Coordination Partner Enterprise Applications, Revenue Technology, IT, Information Security, Legal to ensure automation and AI solutions align with architecture, identity/access, data governance, privacy, vendor, integration, and production‑support standards. Coordinate APIs, data sources, permissions, environments, monitoring, auditability, and release readiness for production solutions.
• Portfolio Management, Value Measurement, and Change Enablement Manage initiatives from intake through launch and post‑launch optimization. Build project plans, stakeholder communications, status updates,…