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Clinical IT Service Desk Lead
Job in
Morrisville, Wake County, North Carolina, 27560, USA
Listed on 2026-07-13
Listing for:
HCLTech
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
HCLTech seeks a Clinical Support Service Desk Analyst to provide real-time operational leadership for the service desk during assigned shifts, ensuring queue stability and SLA adherence. Acts as the first escalation point for L1 analysts and coordinates with onsite, nearshore, offshore, and resolver teams to maintain uninterrupted support.
The role focuses on clinical and patient-facing systems, incident triage, and coordination to minimize disruption to patient care, while maintaining security,
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