System Engineer - Patient Systems

Implement critical healthcare technologies. Deliver reliable system solutions. Advance customer success.

Join Ascom as a System Engineer – Patient Systems and play a key role in delivering integrated healthcare technology solutions that support clinicians, caregivers, and patients. This role is ideal for a technically skilled professional who enjoys problem-solving, system integration, customer interaction, and seeing projects through from implementation to successful deployment.

You will sit at the center of technical delivery and customer success, helping healthcare organizations implement reliable communication and workflow solutions that support critical operations. Your expertise in system configuration, testing, troubleshooting, and validation will directly contribute to the quality, stability, and performance of Ascom solutions.

This role combines hands-on technical implementation with customer-facing engagement, allowing you to influence successful project outcomes while helping customers maximize the value of their technology investments. Through your work, you will support operational excellence, customer satisfaction, and long-term service success.

• Implement, configure, and validate Ascom systems and third-party integrated solutions both remotely and on customer sites.
• Take ownership of technical work packages and small to mid-sized projects, managing preparation, execution, testing, and customer handover activities.
• Ensure complete functional readiness of delivered systems through systematic testing, verification, and validation activities.
• Validate system performance against specifications and document results in traceable, standardized formats to support compliance and service readiness.
• Identify, diagnose, and resolve technical issues using structured troubleshooting and diagnostic methodologies.
• Escalate complex technical challenges when necessary and drive sustainable resolution of system issues.
• Maintain accurate project and technical documentation, including configuration records, installation reports, material usage, and time tracking.
• Support project planning, scheduling, effort estimation, and progress reporting in collaboration with Project Managers and delivery teams.
• Perform lifecycle and support services, including software updates, preventive maintenance, and service interventions.
• Conduct customer training, system handovers, and solution reviews while identifying opportunities for technical enhancements and optimization.
• Collaborate with Sales, Delivery, R&D, customers, and partners to clarify requirements and ensure successful implementation outcomes.

• Bachelor's degree in Systems Engineering, Information Technology, Electrical Engineering, or a related technical discipline, or equivalent experience.
• 3-5 years of hands-on experience in system engineering, technical implementation, system integration, or similar technical delivery roles.
• Proven experience installing, configuring, testing, and troubleshooting systems in complex environments such as healthcare, telecommunications, or critical communications.
• Strong understanding of system implementation, integration, and validation practices.
• Experience with networking fundamentals, including IP addressing, protocols, firewalls, and related infrastructure concepts.
• Experience maintaining system configurations, documentation standards, version control, and reproducible deployment practices.
• Familiarity with ERP and project management platforms such as D365, Jira, Service Now, and MS Project.
• Strong troubleshooting skills with the ability to systematically identify root causes and implement effective solutions.
• Experience documenting deliverables supporting billing, compliance, service readiness, and customer acceptance.
• Excellent communication and interpersonal skills with the ability to work effectively with customers, partners, and cross-functional teams.
• Customer-focused mindset with the ability to deliver reliable solutions aligned with customer expectations and business needs.
• Willingness to travel as needed and work both on-site and remotely in customer-facing environments.
• Industry certifications in networking, system integration, IT security, or related technologies are a plus.

Ascom is committed to diversity, inclusion, and equal opportunity. We value different perspectives and backgrounds and believe they help us create better solutions. At Ascom, people are judged by their skills, motivation, and potential

At Ascom, you'll work with technology that makes a meaningful impact in healthcare environments around the world. You'll collaborate with talented professionals, solve complex technical challenges, and help deliver solutions that improve communication, safety, and workflow efficiency for healthcare providers every day.