Service Desk Analyst (French Language

Role :
Service Desk Analyst (French Language)

Location :
Morrisville, NC (Onsite)
Join our dynamic team as a Service Desk Analyst and become the first point of contact for IT support within our organization! In this energetic role, you will deliver exceptional technical assistance, troubleshoot software and hardware issues, and ensure seamless computer management across diverse operating systems and networks. Your proactive approach will help maintain our IT infrastructure’s reliability, supporting our team’s productivity and success.

This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily operations.

Responsibilities

• Provide prompt and professional technical support to end-users via help desk tickets, phone, or email, ensuring issues are resolved efficiently.
• Troubleshoot software problems across various platforms including Windows, macOS, and Linux, identifying root causes and implementing solutions.
• Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, ensuring proper setup, configuration, and maintenance.
• Support network administration tasks such as configuring and maintaining LANs (Local Area Networks), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, and network security measures like Meraki devices.
• Assist with desktop support activities including operating system updates, Active Directory management, GPO (Group Policy Objects) configuration, SCCM (System Center Configuration Manager) deployment, and BMC Remedy incident tracking.
• Collaborate with IT teams to resolve complex issues related to computer networking, server environments (Windows Server), and IT infrastructure components.
• Document all support activities accurately in Service Now or Jira ticketing systems while maintaining clear communication with users throughout the resolution process.

Experience

• Proven experience in providing technical support within a help desk or service desk environment.
• Strong knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux.
• Hands-on experience with computer networking concepts including TCP/IP, DNS, LAN management, VPNs, firewalls, and network security tools like Meraki.
• Familiarity with troubleshooting software issues using tools like SCCM and managing user accounts via Active Directory.
• Ability to diagnose hardware problems related to computer hardware components and peripherals.
• Experience supporting mobile devices and remote access solutions to facilitate flexible working arrangements.
• Excellent communication skills combined with analysis skills to clearly articulate technical solutions to non-technical users. Join us in creating a vibrant environment where your technical skills drive positive change! We’re dedicated to fostering growth through continuous learning opportunities while supporting your professional development in IT support roles.

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Pay: $20.00 - $21.00 per hour

Work Location:

In person