Network Technician

• Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability.
• Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting.
• Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents.
• Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors
• Maintain knowledge bases, log tickets (e.g., Jira, Service Now), and generate reports on network health and performance metrics
• Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments
• NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends
• Strong verbal and written communication skills to interact with end users and team members
• Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly
• Collaborating with different teams to address complex issues
• Time management skills to multitask and adhere to SLAs

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.