Clinical Applications Specialist I Job Morrisville area,North Carolina USA,IT/Tech

Hybrid

Schedule:

The selected candidate will be expected to report onsite to one of our field offices in Salt Lake City, Raleigh/Durham, or St. Louis 2–3 times per week.

Position Summary

The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bio Merieux, including training, troubleshooting, and consultation. This product knowledge supports sales growth through exceptional technical support. The role manages the complaint‑handling process to ensure timely, accurate resolution of customer complaints and coordinates efforts with other internal and field support teams to provide world‑class service.

The specialist promotes teamwork, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

Prioritize answering customer inquiries, both internal and external, per established guidelines and document them in the enterprise resource planning (ERP) system. Provide world‑class customer support with consistent follow‑up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.

Initiate, manage, and resolve customer complaints and suggestions. Determine if a complaint needs escalation for further investigation and involve other departments as required.

Perform on‑call duties as needed to provide 24‑hour technical support to customers.

Support existing customers with additional training and technical assistance as needed or when product enhancements are launched.

Manage product returns when applicable.

Maintain competency of bio Merieux products and procedures that are job‑specific and assist with the implementation of new products.

Participate in revenue generation initiatives, including the promotion of value‑added projects and services.

Maintain enterprise resource planning (ERP) certification.

Meet quality plan standards and all departmental key performance indicators (KPIs).

Perform all work in compliance with company quality procedures and standards.

Perform other duties as assigned.

Qualifications Required Education, Training, and Experience

Bachelor’s degree in a biological science.
At least 2 years of professional experience in a clinical laboratory setting, with a specialization in microbiology and/or molecular biology.

Preferred Experience

Customer‑facing experience.
Networking or LIS/LIMS experience.
Medical device industry experience.

Knowledge, Skills, and Abilities

Consistently upholds and reflects the core ethical principles and values that bio Merieux promotes.
Works cross‑functionally to enhance collaboration and communication across teams.
Cooperates with others at all levels, including leadership.
Thrives in a fast‑paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
Effective written and verbal communication skills.
Intermediate skill in MS Office tools, including Outlook, Teams, Word, and Excel.
Knowledge of bio Merieux products and familiarity with Salesforce is a plus.

Working Conditions

Ability to remain in a stationary position, either sitting or standing, for prolonged periods.
Travel requirements:
- Domestic travel – up to 10%
- International travel – less than 5%

Compensation and Benefits

The estimated salary range for this role in Utah, North Carolina, or Missouri is between $67,800 and $86,200. The role is eligible to receive a variable annual bonus based on company, team, and individual performance, per bio Merieux's bonus program. Compensation within this range is determined by the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bio Merieux offers a competitive Total Rewards package that may…