More jobs:
Help Desk Lead & Technical Liaison
Job in
Morrisville, Wake County, North Carolina, 27560, USA
Listed on 2026-08-22
Listing for:
HCLTech
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
HCLTech is seeking a Help Desk Lead with 4-6 years’ experience in Help Desk, Information Management, or Customer Service delivery. 1-2 years of Shift Lead experience strongly preferred. The role focuses on technical leadership, process improvement, and seamless support transitions for new technology.
Preferred MCP/MSCE/MSCA or HDI CSS certifications and ITIL knowledge (V2/V3) in Service Desk, Incident, Problem, and Change Management. On-site duties in the Morrisville area are expected.
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