Managed Services - Presales Architect

Job Summary

This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning Net App Managed Services and Storage-as-a-Service (STaaS) solutions. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic bid pursuits, and ensure successful transition to service delivery.

This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning Net App Managed Services and Storage-as-a-Service (STaaS) solutions. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic bid pursuits, and ensure successful transition to service delivery.

The ideal candidate combines deep technical expertise with strong consultative and communication skills, enabling them to translate customer business and technical requirements into scalable, supportable, and cost-effective Managed Services and "as-a-Service" solutions.

• Act as the technical authority within Managed Services bid pursuit teams, guiding sales, presales, and delivery stakeholders
• Lead customer discussions to understand technical environments, business objectives, operational requirements, and integration needs
• Establish trusted advisor relationships with customer stakeholders and communicate the business value, financial impact, and operational benefits of Managed Services and STaaS solutions
• Perform discovery, assessments, and data analysis activities utilizing customer information and Net App toolsets
• Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions
• Collaborate with customers and internal teams to identify risks, dependencies, and mitigation strategies throughout the sales cycle
• Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement

• Design end-to-end Managed Services and Storage-as-a-Service (STaaS) architectures, including storage, cloud, monitoring, automation, security, reporting, and operational processes
• Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine 1 requirements and readiness
• Map customer requirements to standardized service offerings while defining customized service designs where required
• Architect outcome-based and consumption-based "as-a-Service" solutions that align customer business objectives with scalable and commercially viable service offerings
• Develop transition and migration strategies for customers moving from self-managed environments or incumbent managed service providers
• Define security, access, connectivity, monitoring, integration, automation, and tooling requirements needed to support service delivery
• Evaluate customer technologies, operational practices, scripts, processes, and third-party tools to ensure compatibility with Net App Managed Services
• Work closely with sales teams to support solution proposals, service scoping, SOW development, RFQ/RFP/RFI responses, pricing, and customer presentations. Develop Managed Services pricing models, including outcome-based and consumption-based offerings, balancing customer requirements, risk, and profitability
• Develop service management frameworks including incident management, change management, ticketing integration, e-bonding, CMDB alignment, governance, and operational reporting requirements
• Assist in defining cost-efficient infrastructure deployment strategies aligned to customer growth, service requirements, and commercial objectives
• Provide architectural guidance to delivery teams during onboarding while supporting thought leadership discussions, service optimization, and future expansion opportunities with customers

• Deep understanding of IT Service Management principles and practical experience with…