Deal Engagement Lead - Americas

General Information

Req #: WD

Career area:
Sales Support

Country/Region:
United States of America

State:
North Carolina

City:
Morrisville

Date:
Friday, September 4, 2026

Working time:
Full-time

• United States of America
  - North Carolina
  - Morrisville

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As a Deal Engagement Lead in our Solutions & Services Group, you will be responsible for managing the Deal Desk operation across your assigned geography, owning the success of the bid and proposal management and deal governance functions. Within this role, you will be tasked with driving deal velocity and win rates across our portfolio of complex and custom services deals, whilst ensuring end to end compliance.

To be successful in the role, you should demonstrate deep experience in the management and execution of large deals within IT Services (End User Compute, Digital Workplace Solutions, Hybrid Cloud Solutions) and exceptional communication and stakeholder management skills. Within this role, you will be responsible for leading a team, therefore should demonstrate strong leadership skills and a track record in driving outcomes through collaboration.

• Drive a robust Deal Qualification framework, ensuring best possible use and allocation of resource.
• Implement a programmatic approach to deal assurance, ensuring governance steps and commercial reviews are facilitated in a timely manner and in accordance with policy.
• Oversee the management of a regional portfolio of bids, enabling regular cadence to manage deal progression, maintain oversight of critical risks and issues, and remove roadblocks.
• Establish and continuously improve the playbook for the Deal Engagement Manager and Deal Desk Analyst functions, ensuring adoption of global quality standards across the team.
• Establish and continuously improve the Deal Desk content library by providing direction and feedback to the content managers/writers, with a focus on process, proposal and graphics.
• Regularly review key measurements such as Deal Cycle Time, Win Rates and Deal Compliance Adherence and demonstrate continuous performance improvement through documented action plans.

• Provide strong leadership and guidance to team members, setting clear expectations and objectives to drive the execution and success and complex and custom services bids.
• Develop and nurture a high-performing team by providing coaching, mentorship, and ongoing feedback to foster professional growth and development.
• Monitor team performance, identify areas for improvement, and implement strategies to address performance issues…