Services Program Manager

Req #: WD

Career area:
Services

Country/Region:
United States of America

State:
North Carolina

City:
Morrisville

Date:
Thursday, October 1, 2026

Working time:
Full-time

• United States of America
  - North Carolina
  - Morrisville

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US $83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Story Hub.

Lenovo Services Solutions Group (SSG) | ISG ROW Services Program Manager

Are you passionate about transforming customer experiences, influencing global teams, and driving strategic initiatives that impact some of the world's largest enterprise customers?

Lenovo is seeking a highly motivated ISG ROW Service Delivery Program Manager to help shape and enhance the customer experience across our worldwide services organization. This highly visible role sits at the intersection of customer experience, operational excellence, stakeholder management, and strategic program execution.

As a key member of the ISG Services team, you will work across global service delivery, support, procurement, product management, and executive leadership teams to drive initiatives that improve customer outcomes and strengthen Lenovo's service delivery capabilities. You will lead cross-functional programs, manage executive-level stakeholder engagements, oversear strategic vendor relationships, and drive high-impact projects that support Lenovo's growth and customer success objectives.

This role is ideal for a collaborative leader who thrives in a fast-paced environment, enjoys driving change, and can successfully influence across a complex global organization.

• Drive global ISG Service Delivery Customer Experience (CX) initiatives that improve customer satisfaction, operational effectiveness, and service delivery outcomes.
• Partner with Geo Delivery, Support, and Services leadership teams to identify improvement opportunities and implement sustainable solutions.
• Foster a culture of continuous improvement focused on delivering exceptional customer experiences.
• Monitor key performance indicators and leverage insights to influence strategic improvements.

• Coordinate and manage monthly and quarterly business reviews with senior stakeholders and executives.
• Maintain a forward-looking calendar of customer and executive review activities to ensure alignment across teams.
• Manage key collaboration platforms, including SharePoint sites and executive review repositories.
• Ensure timely collection of business updates, performance metrics, and presentation content from stakeholders.
• Drive accountability and follow-through across participating organizations.