Ocean Import Coordinator

Are you able to work on-site in Morrisville, NC?

Are you available to work Monday through Friday, 8:00 AM to 5:00 PM?

Do you have experience in freight forwarding, ocean import, air import, international logistics, customs brokerage, or a closely related logistics role?

Are you comfortable managing shipment documentation, customer updates, carrier and agent communication, and follow-up on import shipments?

Focus People is hiring an Ocean Import Coordinator for a confidential client in Morrisville, NC.

This is an on-site, temp-to-hire opportunity supporting international import operations. The position will involve shipment coordination, documentation, customer communication, carrier and agent follow-up, tracking, and general import support from origin through final delivery.

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a fast-paced freight forwarding or international logistics environment. This role requires strong follow-up skills, the ability to manage multiple shipments at once, and a sense of urgency when working with customers, agents, carriers, and internal teams.

$20.00-$25.00 per hour, based on experience

Monday-Friday
8:00 AM-5:00 PM
On-site in Morrisville, NC

This position is expected to begin as a temporary assignment with the potential to convert to a direct hire position if performance, business needs, and long-term fit align.

• Coordinate and follow up on ocean import shipments from origin through final delivery.
• Communicate with customers, carriers, agents, vendors, and internal team members.
• Prepare customer and agent quotes as needed.
• Assist with shipping arrangements and carrier coordination.
• Set up shipment files and manage pre-alerts.
• Provide customer updates and shipment status communication.
• Prepare, review, and organize import-related documentation.
• Coordinate final delivery arrangements.
• Process shipment charges, billing details, proof of delivery, and final shipment updates.
• Track cargo and follow up on ETAs, delivery status, and shipment completion.
• Maintain accurate shipment records in internal systems.
• Support quality, compliance, and operational processes.
• Perform other related duties as assigned.

• Previous experience in freight forwarding, ocean import, air import, international logistics, customs brokerage, or import coordination.
• Strong customer service and communication skills.
• Ability to multitask and stay organized while managing multiple shipments.
• Strong attention to detail with documentation, follow-up, and shipment updates.
• Ability to work independently with minimal supervision.
• Comfortable working with customers, agents, carriers, vendors, and internal teams.
• Strong problem-solving and time management skills.
• Positive, team-oriented attitude with a sense of urgency.

• 1-3 years of experience in international logistics operations.
• 2-3 years of customer service experience.
• Experience using freight forwarding, logistics, or shipment tracking systems.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ocean import experience is strongly preferred.
• Air import experience is a plus.

• High school diploma or GED.
• Must be legally authorized to work in the United States.
• Must be able to work on-site in Morrisville, NC.
• Must be able to complete required pre-employment screening.

Focus People is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status in accordance with applicable federal, state, and local laws.