Order Fulfillment Professional

NA Order Fulfillment Specialist

The North American Services Supply Chain organization is seeking a strong candidate for the role of NA Order Fulfillment Specialist. This role within the team is to support in-warranty parts fulfillment for the PC sector of the business. The ideal candidate would be well organized and comfortable with managing multiple tasks including part order backlog, providing ETAs, clean order activities, and responding to emails in a timely manner to support our internal and external customers.

Day to Day Responsibilities include:

• Manage daily backlog for in-warranty PC part orders.
• Track incoming supply and manage ETAs to customers.
• Find alternate sources of supply for hard to source parts.
• Identify Incorrect part orders and provide the correct part to order
• Highlight help needed parts and work with the Worldwide team to pull in orders with extended ETAs.
• Respond to personal and group email box inquiries from the call centers and other internal customer regarding questions about backorders
• Manage clean order activities to ensure timely parts order fulfillment.
• Work with the 3PL to rectify any orders that did not flow correctly.
• Work with the inventory team for any needed adjustments on discrepant material.

Basic Qualifications:

• Bachelor's degree in supply chain, business, or related field is preferred but not required.
• Intermediate to advanced skills with Excel, PowerPoint and Outlook required.

Preferred Qualifications:

• 1-3 years experience in supply chain or service-related field preferred.
• Must have strong organizational skills and be detail oriented.
• Be able to effectively communicate and lead discussions with internal & external teams.
• Power BI skills preferred.

We follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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