HCS Operational Project Mgr -Care Access - Svc Integration

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.

The HCS Operational Project Manager will support/manage/direct projects tied to UNC's Access Center software(s) and new software implementation. The project manager should be familiar with access and scheduling tools, including but not limited to, Epic Workflows, Call Center software(s), Scheduling workflows, Call agent workflows. The HCS Operational Project Manager will also support/manage Care Access and Service Integration (CASI) to assist in developing and executing strategic access center initiatives and other initiatives that fall under the CASI umbrella.

This individual must demonstrate strong communication skills, accountability, adaptability, strong attention to details, and be results-oriented, while maintaining a customer first attitude.

The HCS Operational Project Manager defines project scope, goals, and deliverables that support system‑wide business goals in collaboration with senior management and stakeholders. The position develops full‑scale system‑level project plans, financial plans, quality audit follow ups, associated communications documents. This role will work collaboratively with a variety of information technology resources, entities, administrative individuals, call center teams, clinicians and executives to implement these strategies creating a culture of high performance.

• Confidentiality - Handles confidential information with sensitivity and discretion in accordance with Privacy & Health Care System requirements.
• Customer Focus - Creates and maintains a customer focused work environment that attracts and retains high caliber employees. Coaches and mentors employees in such a way as to obtain superior organizational engagement and performance. Monitors and evaluates performance and strives to ensure that all employees are treated fairly with compassion and respect.
• HCS Operational Project Management - Responsible for the overall direction, coordination, implementation, execution, control and completion of system‑wide projects ensuring consistency with UNC Health Care’s strategy, commitments and goals. Develops project plans, goals, and budgets identifies resources needed, develops schedules and methods for measuring results while maintaining optimum working relationships with all UNCH facilities.
• Problem Solving - Analyzes and resolves complex issues, develops policies & procedures that maximize efficiency necessary to carry out co‑locations and integrations. Ensure all proper internal controls are in place to safeguard assets of the system and satisfy internal and external regulatory requirements. Develops and monitors operating and capital budget.
• Process Improvement - Works with peers to identify and analyze opportunities for improvement. Implements processes to identify, implement, and ensure standardization decisions occur with minimal disruption to patient care or administrative activities and creating win‑win solutions.

• Education Requirements: Bachelor’s degree in an appropriate discipline.
• Licensure/Certification Requirements: No licensure or certification required.
• Professional Experience Requirements: Five (5) years of project management experience of which 2 years of experience must be in a supervisory, management or leadership role.
• Knowledge/Skills/and Abilities Requirements: Accountability Ability to bring project to successful completion on time and within budget through political sensitivity.

Legal

Employer:

NCHEALTH
Entity:
Shared Services
Organization Unit:
Care Access - Svc Integration
Work Type:
Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type:
Remote

Work Schedule:

Day Job
Location of Job: US:

NC:

Morrisville
Exempt From Overtime:
Exempt:
Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.