Quality Supervisor - Night Shift

Quality Supervisor
- Night Shift

Morrisville, NC - 9300

Join the Leader in Trading Card Manufacturing

At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we're on a mission to be the world's leading manufacturer of trading card games and collectibles. Based in North Carolina's vibrant Research Triangle Park and Piedmont Triad regions, we're at the heart of innovation in this fast-growing industry.

Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.

Our commitment to excellence has fueled rapid growth — we've nearly tripled in size since 2019 — and we're just getting started.

Come be part of a forward-thinking, high-performing team that's shaping the future of collectible printing. At MPG, your work makes an impact.

Join Millennium Print Group as a Quality Supervisor!

We're looking for a Quality Supervisor to join our team in Morrisville, NC. If you're passionate about quality assurance, operational excellence, and developing high-performing teams, this is your opportunity to help ensure the products we deliver meet the highest standards in the industry.

Location:

Morrisville, NC

Schedule:

Full-Time, Onsite 8:00pm - 5:00pm Monday
- Friday Pay & Benefits:
Competitive salary + bonus eligibility + full benefits package

• Lead and supervise daily fulfillment quality operations to ensure products and materials meet company and customer quality standards.
• Train, coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement.
• Conduct quality inspections and audits of inbound and outbound shipments.
• Investigate quality issues, shortages, damages, and shipping discrepancies and implement corrective actions.
• Partner with operations teams to maintain quality, productivity, and on-time delivery performance.
• Monitor department metrics and support initiatives that improve operational efficiency and customer satisfaction.
• Manage employee performance, scheduling, attendance, and development activities.
• Support hiring, onboarding, training, and retention efforts within the department.
• Maintain compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements.
• Collaborate with Quality, Security, and Operations teams to support a safe and efficient work environment.
• Drive continuous improvement efforts that enhance quality, reduce waste, and improve overall performance.

• High School Diploma or equivalent required; bachelor's degree preferred.
• Minimum of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments.
• Previous supervisory or team leadership experience.
• Strong understanding of quality management systems and operational best practices.
• Experience with ISO, OSHA, 5S, Lean Manufacturing, or continuous improvement methodologies is a plus.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office applications and Management Information Systems (MIS).
• Strong communication skills with the ability to collaborate effectively across multiple departments.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Dedicated to Quality and Safety

• Maintain the highest standards of quality, accuracy, and safety across all fulfillment operations.

Building Relationships

• Develop strong partnerships with team members and cross-functional departments to achieve shared goals.

Challenging the Expected

• Champion continuous improvement initiatives that enhance operational performance and customer satisfaction.

Integrity and Respect

• Lead with professionalism, accountability, and transparency while creating a positive work environment.

Passion for Cards

• Support the delivery of premium trading card products trusted by fans and collectors worldwide.

Millennium Print Group, a subsidiary of The Pokémon Company…