Zone Manager

Overview

Position summary Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Position Description

POSITION TITLE:

Zone Manager – Retail
EMPLOYMENT CLASSIFICATION:
Full Time

Position Reports To
DEPARTMENT:
Retail

Summary Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

• Service
  • Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
  • Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
• Operations
  • Facilitate opening and closing of stores
  • Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
  • Ensure store merchandising standards are consistently executed per the company guidelines
  • Coordinate, monitor and align team resources to maximize sales and service potential
  • Resolve basic IT /register issues and escalate as necessary
  • Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
  • Prepare for and participate in inventories; verify high risk counts
• Financial/Business
  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
  • Communicate daily with the team; look for additional ways to drive business through product, processes, or people
• People/Leadership
  • Serve as the Manager on Duty providing leadership during assigned shifts
  • Direct, coach, and train Associates in their daily job assignments
  • Represent and support the company by fostering strong business relationships within the airport community
  • Monitor and address performance issues in a timely manner through a partnership with AGM or GM
  • Contribute feedback on Associate reviews and provide input on Associate counseling
  • Other duties as assigned