Account Manager

NIOX is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinical settings by physicians around the world to improve asthma diagnosis and management and by leading research organisations conducting clinical studies on behalf of pharmaceutical companies. At present, NIOX provides products and services in around 50 countries. For more information please visit

In order to support these activities we are currently seeking an Account Manager.

The Account Manager is responsible for supporting the achievement of annual sales objectives through exceptional customer service, account management, revenue-retention, and revenue-growth selling activities. This role serves as a key point of contact for existing customers while also focusing on developing key accounts and building relationships to increase product implementation and utilization in determined business growth opportunities.

The Account Manager will be responsible for managing customer renewals while identifying and closing opportunities to grow existing accounts in alignment with the company's sales goals and business objectives. This role will work closely with sales leadership, clinical sales representatives, and operations, as needed, to deliver an excellent customer experience and ensure appropriate account coverage across the Americas.

Working collaboratively with internal clinical sales representatives, external sales partners, Operations, Finance, and other internal stakeholders, the Account Manager supports customer retention, account growth, order management, and customer education. The position plays a critical role in driving customer satisfaction, increasing product utilization, and contributing to overall business growth.

• Manage a portfolio of assigned customer accounts, serving as the primary point of contact throughout the customer lifecycle.
• Drive customer retention by proactively managing the renewal process and ensuring timely contract execution.
• Proactively engage customers regarding expiring products, replacement needs, and opportunities to expand product utilization.
• Build and maintain strong relationships with key customer stakeholders to understand business needs and deliver value.
• Conduct regular account reviews to assess customer satisfaction, product adoption, and future growth opportunities.
• Collaborate with field sales representatives and leadership to develop and execute account strategies.
• Prepare quotations, provide product and technical information, and support customers in selecting and utilizing company products.
• Maintain accurate customer records, sales activities, and opportunity pipelines within the CRM system.
• Coordinate with internal teams, including Customer Success, Operations, Finance, and Technical Support, to ensure a seamless customer experience.
• Partner closely with the Customer Service Administrator to ensure customer orders, renewals, and related documentation are processed accurately and in a timely manner.
• Maintain expert knowledge of NIOX products to deliver product demonstrations and educate customers to drive account retention and growth.
• Recommend and implement process improvements that enhance customer experience, operational efficiency, and sales effectiveness.
• Ensure customer satisfaction and loyalty while adhering to SOPs and company policies.
• Resolve customer issues and elevate concerns as appropriate to ensure timely resolution.
• Meet or exceed assigned renewal, retention, and revenue growth objectives.
• Monitor account health and proactively engage customers to minimize churn risk.
• Stay informed on company products, industry trends, and competitive offerings to effectively support customer needs.
• Ensure customer satisfaction and loyalty while adhering to SOPs and company policies.
• Role model customer focus and best practice account management.
• Strictly adhere to NIOX Code of Conduct guidelines, values, travel & entertainment policies.
• Support and ensure compliance with subsidiary QA guidelines for the United States and FDA.
• Additional responsibilities as assigned.

• High school diploma required
• Bachelor's degree in communications, business, or related field
• At least 2+ years of work experience in account management or sales required
• Passionate about providing exceptional customer experience with a proven ability to up-sell…