Technology Solutions Field Engineer

Position Overview

Job Title:

Technology Solutions Field Engineer

Location:

Raleigh, NC

Department:
Service

Reports to:

Service Manager

Date: 06/29/2026

As a Technology Solutions Field Engineer (Copier/MFP Technician), you will play a key role in ensuring the optimal performance of our clients’ Multi‑Function Printers (MFPs). You’ll perform diagnostics, repairs, and routine maintenance, assist with installations and connectivity, and provide on‑site technical support— all while delivering an exceptional customer experience. This is a field‑based role serving the greater Raleigh area.

Company Vehicle Provided For Field Work.

• Perform diagnostics and repairs on MFP devices to ensure timely, efficient service and minimize customer downtime.
• Conduct routine maintenance on MFPs to prevent breakdowns and ensure optimal performance.
• Assist in the installation and configuration of MFP devices, with a focus on proper network connectivity for print and scan features.
• Provide on‑site technical support to customers, resolving basic issues and escalating complex problems to senior technicians or the Service Manager as needed.
• Maintain accurate records of service activities, including parts used, repairs completed, and customer interactions.
• Ensure compliance with all company policies, safety guidelines, and local regulations.
• Stay informed about new models, technologies, and best practices in MFP repair and maintenance.
• Collaborate with team members and the Service Manager to ensure a high‑quality customer experience.
• Assist in managing parts inventory by accurately reporting parts usage and needs.
• Provide feedback on recurring issues and opportunities for service improvement.

• Participate in training programs to enhance technical skills, especially in networking/connectivity and MFP repair and maintenance.
• Support senior technicians in training new team members by sharing knowledge gained through experience.

• Maintain accurate and up‑to‑date documentation for all service calls, including work orders and service reports.
• Manage time effectively to ensure all service calls are completed within assigned time frames.
• Assist with basic territory maintenance and alignment tasks as directed.

• High School diploma or equivalent.

• Basic certification or training on a full line of manufacturer models (Ricoh, Konica Minolta, HP, Lexmark, etc.) preferred but not required – we will train the right candidate.
• Valid driver’s license and clean driving record.
• Company vehicle is provided for field work; reliable transportation not required.
• Solid understanding of network connectivity related to print and scan features, or the aptitude and willingness to learn.
• Ability to perform repairs and maintenance with guidance from senior technicians.
• Strong customer service skills and the ability to communicate effectively with customers.

• General knowledge of Microsoft Office / Microsoft 365.
• Familiarity with hardware/connectivity technology and terminology.
• Experience with e‑Automate or similar service management software (a plus, not required).

• Environment:
  Field‑based role with frequent travel to customer sites in the Raleigh area.
• Exposures:
  Moderate noise and occasional exposure to typical office/warehouse hazards.
• Travel:
  Frequent local travel with occasional out‑of‑town assignments.
• Physical Requirements:
  
  Standing, walking, kneeling, stooping, lifting, and carrying equipment (Minimum of 40 lbs).

• Competitive salary and comprehensive benefits package.
• Company vehicle provided for customer visits and field service.
• Ongoing technical training and access to manufacturer certifications (preferred, not required to start).
• A collaborative, inclusive culture focused on growth, learning, and service excellence.
• Opportunities for professional development and career advancement within a growing organization.