Client Care Operations Intern

Are you detail-oriented and passionate about data integrity? Do you enjoy analyzing customer information and finding ways to improve processes? If so, come spend a summer working with the Client Care Operations team 'll play a vital role in preparing for our strategic vision by helping us ensure our data is clean and actionable. You'll learn about customer segmentation, data hygiene best practices, and how to utilize our Customer Relationship Management (CRM) tools effectively.

WHAT YOU'LL DO:

* Conducting data hygiene assessments in our CRM tool to identify missing or misaligned customer data.

* Analyzing data within the Relias platform to support customer migrations.

* Assisting in grouping customers into cohorts based on platform usage, desired outcomes with Relias, and customer segments.

* Collaborating with cross-functional teams to ensure accurate data representation and reporting.

* Documenting findings and providing recommendations for data improvement initiatives.

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

* Majoring in Data Science, Business Administration, Marketing, or a related field is preferred.

* Strong analytical skills and attention to detail.

* Ability to work collaboratively in a team environment as well as independently.

* Proficiency in Microsoft Excel and familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.

* Experience Required (Minimum required)

* Experience with data entry, data analysis, or CRM tools.

* Familiarity with customer segmentation strategies and practices.