Bilingual Chinese; Mandarin) Social Media Moderator

• Full-time
• Company: VXI
• Compensation: up to USD 24 - hourly

Join VXI

VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.

At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.

VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources consistent with applicable law.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Primary

Location:

Morrow, GA

Time Type:
Full Time

Workstyle:
Onsite

Category:
Trust & Safety / Content Moderation

We are hiring Bilingual Chinese Mandarin-speaking Social Media Account Moderators to support a fast-growing global social media platform. This role focuses on platform safety, trust, and policy enforcement—not customer service.

As a Bilingual Chinese Mandarin Social Media Account Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Your decisions directly impact user safety, platform integrity, and regulatory compliance. This is a 100% non-voice, judgment-based role requiring consistency, sound decision-making, and comfort working with sensitive content.

Why Join VXI?

• $24.00/hour starting pay for bilingual moderators
• Employee cell phone plan discounts ($25/month per line; restrictions apply)
• Employee Referral Program
• Career growth and advancement opportunities

What You'll Do

Consistency, judgment, and reliability are essential for success in this role.

As part of our Trust & Safety moderation team, you will:

• Review and moderate user accounts and user-generated content according to defined platform policies and community standards.
• Evaluates private messages and group chats for policy violations.
• Assess and process account appeals using established enforcement guidelines.
• Make consistent, objective enforcement decisions based on platform standards.
• Accurately document moderation actions, decisions, and rationale.
• Support platform safety, authenticity, acceptable-use, and trust standards.
• Meet established quality, productivity, attendance, and decision-consistency benchmarks.
• 100% non-voice, case-based work
• Structured workflows with repetitive policy-based decision-making
• Prolonged screen time
• Exposure to content that may be sensitive, explicit, disturbing, or emotionally challenging
• Onsite contact center environment in Morrow, GA

Paid Training

• Duration:4 weeks
• Schedule:
  Monday-Friday8:00 AM – 5:00 PM EST
• Attendance:100% attendance is required throughout training. Time off during training cannot be accommodated.

Hours of…