Box Office Manager

The Company

The Right Productions, Inc. (TRP) is a leader in venue management and operations services in the U.S. With a 29-year track record of success under the direction of founder Shahida Mausi, the company is best known for managing and operating The Aretha Franklin Amphitheatre under contract to the City of Detroit and is a powerhouse brand for live entertainment, curated events and experiential activations.

The Right Productions is now in growth mode and has just contracted with the Clayton County Public Schools Foundation to manage and operate their newly built, 8,000 capacity building in Morrow, Georgia, The Arena  facility was constructed in preparation for hosting a wide variety of concerts and events including international superstars, major recording artists, sporting events and graduations. The Arena at Southlake will also reflect the spirit, history and dynamism of its home in greater Atlanta.

The Right Productions is seeking an experienced, detail-oriented Box Office Manager to oversee all aspects of ticketing operations and front-facing customer service for the The Arena at Southlake.

The Box Office Manager will build out shows, oversee Box Office staff, manage ticketing and related customer service, provide accurate information and timely data to leadership and will collaborate closely with the marketing department and external partners to ensure seamless ticketing, event promotion, and guest experiences.

The role reports to CEO. The position is full time and hybrid.

• Oversee all box office and ticketing operations for the Arena At Southlake.
• Build, manage, and maintain shows within the ticketing system, ensuring accuracy in pricing, seating configurations, promotions, and on-sale timelines.
• Supervise, train, and schedule Box Office staff to ensure high-quality customer service and efficient event-day operations.
• Manage front-facing customer service, including handling escalated guest concerns, refunds, exchanges, and special accommodations.
• Ensure accurate daily reconciliation of ticket sales, cash handling, and reporting procedures.
• Provide timely and accurate ticketing data, sales reports, and performance insights to leadership.
• Collaborate closely with the marketing team to align ticketing strategies with promotional campaigns and maximize sales performance.
• Partner with promoters, artists, and external stakeholders to coordinate ticketing logistics and event execution.
• Maintain compliance with internal controls, ticketing policies, and venue procedures.
• Continuously assess and improve box office processes to enhance efficiency and guest experience.

• 5 or more years of experience in box office, ticketing operations, or venue management, preferably in live entertainment or performing arts.
• Demonstrated experience building and managing events in a ticketing platform (e.g., Ticketmaster, AXS, Eventbrite, or similar systems).
• Strong leadership skills with experience supervising and developing front-line staff.
• Excellent customer service and conflict-resolution abilities, with a calm and professional demeanor.
• High attention to detail and strong organizational skills in a fast-paced, event-driven environment.
• Proficiency in reporting, data analysis, and financial reconciliation.
• Strong communication skills and ability to collaborate cross-functionally with marketing, production, and external partners.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.
• Passion for live entertainment and commitment to delivering exceptional guest experiences.

Competitive salary, incentive and benefits will be offered, commensurate with the skills, abilities, experience, education, network and location role and the final hire’s experience.

The Right Productions is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Further, the company strives to create a diverse, welcoming, equitable and inclusive environment for all applicants, employees and partners.

The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive list of all the duties and responsibilities required for this role. From time to time, all colleagues may be required to perform duties outside their normal responsibilities as needed, and the priorities within each role evolve over time based on the needs of the business.