Operations Manager

SUMMARY:

Directs and coordinates activities of warehouse and transportation operations to obtain optimum use of equipment, facilities, and personnel by performing the following duties personally or through associates.

• Clear reporting on the period GM report is a key requirement, with clear actions for deficiencies as well as opportunities. The report should prompt an open discussion of all other issues as well as responsible reporting on the period report. A clear insight into the working of the branch and the company should be the outcome.
• Directs all warehouse and transportation operations, closely interacting with department associates.
• Reviews result of warehouse and transportation operations compares them to budget. Works Branch General Manager, to take corrective actions to achieve results.
• Responsible to review sales levels in order to determine allocation and assignment of associates for warehouse and distribution departments. Manages and prioritizes, projects, and schedules.
• Reviews and analyses weekly and period reports. Makes recommendations or takes actions to achieve desired results.
• Responsible for all areas of inventory control and implementing Bake Mark Best Practices.
• Responsible for sanitation and physical condition of warehouse, material handling equipment, and rolling stock. Schedules and supervises all repairs as needed, to include review of bids, and subsequent service agreements. Recommends capital expenditures for acquisition of new equipment to increase efficiency and services of operations department.
• Responsible for managing food safety and security for the branch.
• Responsible for the safety of departmental associates and visitors. Directs investigations of all accidents and recommends corrective actions. Follows up to ensure that appropriate corrective actions are taken.
• Ensures compliance with warehouse and transportation related administrative policies, procedures, safety rules, and governmental regulations.
• Directs salvage of products identified as damaged or spoiled.
• Directs investigations into causes of customer or shipper complaints and responds accordingly. Follows up on ALL customer requests and inquiries to ensure appropriate response is made and customer is satisfied.
• Works closely with union representatives at bargaining unit Branches. Serves as first point of contact for union communication and grievances.
• Treats all customers (both internal and external) with respect, courtesy, and kindness.
• Upholds and complies with policies and attitudes adopted by the company.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Other duties may be assigned to meet Company goals.