Prep Cook

Cook

To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence.

Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.

Keeps entire kitchen clean; stocks and sets up rotation. Keeps prepared food continuously moving out of the kitchen. Communicates ticket times and potential problems with the service staff, kitchen staff and Managers. Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly every day. Requisition s products on a timely basis. Operates and maintains equipment properly.

Cleans and sanitizes throughout the shift. Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products. Obtains Manager signature on all products. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Prep Cooks perform various food preparation, cooking and cleaning tasks to ensure the kitchen remains efficient in creating and delivering dishes for patrons. Their duties and responsibilities include:

• Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager
• Labeling and stocking all ingredients on easily accessible shelves
• Washing, chopping and sorting ingredients like fruits, vegetables and meats
• Measuring quantities of seasonings and other cooking ingredients
• Parboiling food, reducing sauces and starting first steps in various dishes
• Cleaning dishes, washing cooking utensils and cookware, taking out the trash and sanitizing kitchen
• Adhering to all relevant nutrition and sanitary regulations and standards
• Keeping track of ingredient inventory and collaborating with other kitchen and management staff to order resupply

Influences:

Guest Experience

Following and enforcement of standards of cleanliness and presentation

Management of inventory

Measures of Success

Consistently fulfill the Key Responsibilities and Accountabilities above

Guest satisfaction scores

Food quality and cost

Cleanliness and sanitation

Qualification Requirements

Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities.

Must also be able to perform duties that ensure Guest satisfaction.

Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs.

Must follow food handling and sanitation procedures to control food costs and ensure Guest and Team Member safety. Ensures positive Team Member morale.

Must be able to read Guest orders

Must be able to hear kitchen, window person and/or Manager requests in the midst of loud background noise

Must be able to frequently lift and carry up to 70 lbs

THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service

Understands how their role impacts the guest

Displays a caring attitude towards guests.

Contributes to the guest experience through knowledge of job and products

Demonstrates a service attitude by providing support to those who are directly serving the guest

Consistently follows recipe directions to provide quality food that meets the guests' expectations

Handles special requests in a responsive and positive way

Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive

Pays close attention to guests' and coworkers' special requests to ensure accuracy

Responds positively to conflict situations and works to find appropriate solutions

Keeps interaction positive and productive; avoids conveying negative messages

Shares information with others to raise awareness of potential needs and concerns

Listens carefully and attentively to others without interrupting

Asks thoughtful questions to ensure proper understanding of the message being conveyed

Contributes to…