Retail Support Associate - Shoe Expeditor, Southlake Mall - GA - Part Time

Job Overview

As a Shoe Expeditor, you will ensure smooth operations within the Women’s Shoe department. Your responsibilities include quickly locating and delivering requested products to selling colleagues and maintaining a clean and organized shoe department while providing exceptional customer service.

We are looking for flexible team players who thrive in our fast‑paced environment, can juggle multiple tasks, and are willing to work various shifts, including nights, weekends, and holidays.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. Hours are dependent on business needs and colleague availability.

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. You also have the opportunity for continuous learning, leadership development, community involvement, and volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Full benefit menu available here: ()

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers. This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self‑starter able to adapt quickly to changing customer expectations and needs.
• Must be able to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Resourceful and responsive to changing priorities.
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50 lbs, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

We offer unique opportunities to be part of memorable moments in people’s lives, whether it’s helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, or designing balloons for the Thanksgiving Day Parade.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Macy’s Inc. reserves the right to amend this job description at any time.