Retail Cosmetics Sales Associate - Lancome, Southlake Mall - GA

Job Overview

As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You will serve as an educator and beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations.

Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You will proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

By combining genuine hospitality, strong product knowledge, and a passion for beauty, you help every customer leave feeling confident, cared for, and excited to return.

• Begin each day energized and ready to make an impact
• On the floor, focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships which bring the customers back
• Throughout the day, maintain a shoppable space by keeping the counter and sales floor clean, refreshing signage and pricing, and assisting with merchandise moves as needed to support a seamless customer experience
• Finish strong – sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities
• We know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12‑24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Understand and communicate effectively with customers, co‑workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Meet and surpass daily sales goals by delivering exceptional service
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience
• At least one year of customer service or selling experience required

• Contact, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions

• Competitive pay and benefits including health, vision, dental, life, and disability insurance
• 401(k) match and comprehensive health and wellness coverage
• Paid time off and eight paid holidays
• Continuous learning and leadership development opportunities
• Community building through colleague resource groups and volunteer opportunities
• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

• Eligible for sales commission

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.

Macy’s Inc. reserves the right to amend this job description at any time.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.