Member Specialist

Position Summary

• Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, and provides guidance and support to members regarding self‑service technology.
• Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, promotes the company's products and services, zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, acknowledges the member and identifies member needs, assists with securing and safeguarding Sam's Club assets and property, maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Values: respect the individual by embracing differences, building strong relationships, communicating with impact, developing and mentoring others, and acting with integrity and honesty.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and driving continuous improvements.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Preferred qualifications are optional and not listed if none were specified.

Primary

Location:

7325 Jonesboro Rd, Morrow, GA 30260‑2950, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.