Licensed Optician Team Lead

Overview

Lens Crafters, part of Essilor Luxottica, is a global leader in vision care. We are looking for a Full‑Time Licensed Team Lead to deliver exceptional customer service and manage key optical and lab processes.

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assisting in store success by managing key optical and lab processes and systems.

While working in Retail

• Ensure the Lens Crafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, and support sales associates
• Serve as a responsible alternate store key holder

Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrating safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

• HS diploma/GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Lens Crafters Final Eyewear Inspector Certification
• Lens Crafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• Accu Fit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please contact the Essilor Luxottica Speak Up Hotline at  or email HRC