Retail Commission Sales Associate - Fine Jewelry, Southlake Mall - GA

Retail Commission Sales Associate - Fine Jewelry, Southlake Mall – GA – Full Time

Morrow, GA, United States

Full time Schedule

$15.00 – $20.54 hourly rate*

Eligible for Sales Commission

* based on job, location, and schedule

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.

You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.

In addition to meeting sales goals, other key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, supporting special events, ensuring the security, accuracy, and presentation of merchandise, and working closely with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Achieve Client and Protection plan goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• 1–2 years of related experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours; lifting at least 25 lbs.; stooping, kneeling, crouching, and climbing ladders; reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment required.
• Frequent use of computers and other technology, including handheld equipment and cash register, necessary to perform job functions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining Colleague Resource Groups and through volunteer opportunities.

• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.