Customer Experience Business Analyst

BRS - Morton Grv 2600
8338 Austin Ave
Morton Grove, IL 60053, USA

The Business Analyst’s primary responsibilities are to apply best practices and established methodologies in support of projects and initiatives that enhance customer experience through data‑driven insights. This role emphasizes advanced Power BI programming skills to deliver impactful dashboards, reports, and visual analytics that inform strategic decisions. This position works closely with the Customer Experience Project Managers as well as internal BRS departments (inventory management, sourcing, finance, etc.)

to drive projects and open issues to closure.

Responsibilities:

• Manage all assigned projects and tasks to completion in conjunction with the designated project timeline (following best practices and established process).
• Manage internal customer communications related to projects and tasks (responsive, positive, polished, drive to closure, etc.)
• Leverage Power BI (including DAX and Power Query) to design, develop, and maintain interactive dashboards and reports that provide actionable insights across business functions.
• Collaborate with Customer Experience Project Managers to support project execution by delivering timely, accurate, and visually compelling data solutions.
• Ensure the integrity and accuracy of data submissions and maintain data pipelines that support ongoing reporting needs.
• Participate in the testing and implementation of new data processes and tools, ensuring alignment with business goals and user requirements.
• Partner with cross‑functional teams, including inventory management, sourcing, and finance—to resolve data‑related issues and support continuous improvement initiatives.
• Document data models, report logic, and dashboard functionality to support knowledge transfer and scalability.
• Demonstrate a basic knowledge of all facets of the new customer onboarding process and execute appropriate tasks as needed. Proactively escalate when necessary.
• Provide guidance and support for activities related to customer exit process and execute appropriate tasks as needed. Proactively elevate when necessary.
• Maintain accuracy in all relevant data submissions.
• Utilize BRS Best Practices including usage of all recommended software and tools per established criteria.

Requirements:

• Minimum of 5 years of experience related to data analysis and data management and producing independent work products preferred.
• Experience designing and developing interactive dashboards, reports, and visualizations tailored to business needs.
• Familiarity with integrating Power BI with various data sources such as SQL Server, Excel, SharePoint, and cloud platforms a plus.
• High level of Excel proficiency.
• Project management & AS400 experience as well as retail or supply chain industry experience a plus.

At Bunzl,
We Put People First
.

• Bunzl was recognized as one of Forbes 2022 America's Best Mid‑Sized Employers.
• Bunzl is a global company that offers job stability and career growth.
• A full range of great benefits including paid time off, medical, dental, vision, 401(k), educational assistance and much more to help employees take care of themselves and their family.
• A proud commitment to Diversity, Equity, and Inclusion (DEI) initiatives driving awareness and creating a diverse, equitable, and inclusive culture.
• A green company with specific programs to enhance and upgrade our business practices and procedures to reduce any harmful effects our activities have on our planet.

Compensation:
Salary Range $65K - $75K annual depending upon education and experience. The perks of being a Bunzl team member don’t stop being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits first of the month following 30 days
• Flex Care and Health Care Spending Account
• Life Insurance
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Tuition Reimbursement program

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning &…