Customer Service Manager - State Farm Agent Team Member

Full Time in Morton Grove, IL

• Opportunity for advancement

6126 Lincoln Avenue, Morton Grove, IL 60053 — just east of the Morton Grove Library on Lincoln Ave

Mae Trongkamsataya’s team prides itself on being more than just an insurance office; they're committed community partners serving Chicago, Morton Grove, Niles, Glenview, Skokie, and beyond across Illinois, Wisconsin, and Indiana.

This multilingual agency excels at personalized service—offering policies in English, Spanish, Burmese, Thai, and Vietnamese. Their office is known for thoughtful service, strong local presence, and genuine care, supported by glowing customer feedback and high ratings.

We’re seeking an Office Manager to lead day‑to‑day operations and support Mae’s mission helping customers manage life’s uncertainties through personalized insurance and lifelong relationships.

• Lead and coordinate daily agency operations, including staff supervision, workflow organization, and coverage across product lines such as Auto, Home, Business, Life, Pet, and Health Insurance
• Maintain office hours alignment Mon–Wed 9 AM–6 PM, Thu 9 AM–6 PM, Fri 9 AM–5 PM, Closed weekends (with after‑hours by appointment)
• Serve as a liaison between clients and the agent—ensuring exceptional customer service, scheduling appointments (in‑person and virtual), handling billing and claims inquiries
• Train, mentor, and motivate staff (like Aide Hernandez and team) to maintain high standards in licensing, client interaction, and product knowledge
• Oversee licensing compliance within the office—ensuring all team members hold valid P&C licenses and meet continuing education requirements.
• Assist with localized community outreach efforts, including virtual appointments and educational events
• Manage administrative tasks—office correspondence, vendor relations, insurance carrier communications, and maintaining confidentiality and professionalism in all client interactions.

• Licensed in Property & Casualty Insurance – Essential for the role.
• Experienced in Insurance Agency Operations – You understand workflow, compliance, and customer service within a multi‑line agency environment.
• Strong Leader & Organizer – You thrive guiding teams, optimizing processes, and maintaining a professional office environment.
• Excellent Communicator – You’re customer‑focused and adept at briefing clients and staff about complex insurance products in clear, empathetic terms.
• Tech‑Savvy & Adaptable – Comfortable with scheduling tools, billing and claims systems, and supporting both in‑person and virtual client interactions.
• Community‑Oriented – You value building trust and long‑term relationships with clients and community partners.

• Be part of a highly‑rated, community‑focused agency with a reputation for excellent, multilingual service
• Enjoy a stable and structured work schedule with flexibility for virtual or after‑hours appointments
• Opportunity to grow within the agency
  , with a supportive environment that values advancement, professional development, and team success
• Be an integral part of Mae’s mission to protect local families and small businesses through meaningful relationships and tailored insurance solutions
• Salary commensurate with experience.
• Competitive benefit package (e.g. paid time off, training, commission incentives) reflective of agency offerings
• Indirect employment via an independent contractor agent; not directly employed by State Farm

• Salary $45,000.00 – $60,000.00 per year
• Competitive benefit package (e.g. paid time off, training, commission incentives) reflective of agency offerings
• Indirect employment via an independent contractor agent; not directly employed by State Farm

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State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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