Office Coordinator

Position Summary Oliver Heating & Cooling is looking for a Office Coordinator to support the daily administrative and operational needs of the Residential Department. This position serves as a central point of communication between field electricians/field workers, customers, vendors, and office staff. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.

At Oliver Heating & Cooling, our greatest asset is our people. We are a Golden Rule company and pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you’ll find a team-oriented environment where growth is not just encouraged but actively promoted. Join us and experience how a commitment to our employees translates into success for everyone.

The Office Coordinator plays a key role in supporting the daily administrative and operational needs of the Electrical Department, with additional support for Plumbing and HVAC Install departments. This position serves as a central point of communication between field electricians, carpenters, customers, vendors, and office staff. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.

Key Responsibilities Administrative & Office Support Provide general administrative support to the Electrical Department team Answer incoming calls, route requests appropriately, and assist customers with basic inquiries for three departments.

Maintain organized electronic and physical filing systems for permits, job documents, and service records

Assist with department scheduling, coordination, timecards and daily workflow support

Job & Service Coordination Support the dispatching and scheduling of electricians for service calls and project work Communicate job updates between field staff, customers, and management

Track work orders, job progress, and completion status in company software

Assist with permit paperwork, inspection scheduling, and documentation as needed

Customer Service Provide a professional and friendly experience for customers over the phone and in person

Respond to customer questions regarding appointments, job status, and general electrical service needs

Support resolution of customer concerns by coordinating with supervisors and field staff

Department Organization Help support Plumbing & Residential HAVC Install Department port for training coordination for new electrical team members

Assist with preparation of reports, department communications, and internal tracking spreadsheets

Submitting weekly payroll hours, with deadlines, for technicians.preadsheets

Qualifications Required High  school diploma or equivalent1–3 years of administrative, coordinator, or office support experience (construction or trades preferred)
Strong organizational skills and attention to detail

Excellent communication and customer service skills

Proficiency in Microsoft Office (Outlook, Word, Excel)

Preferred Experience in electrical, HVAC, plumbing, or other skilled trades office environments

Familiarity with service dispatch software (Service Titan a plus)
Knowledge of permitting and inspection processes

Key Skills & Competencies Ability to multitask and prioritize in a busy environment

Professional phone etiquette and customer-focused mindset

Team-oriented with a positive, dependable attitude

Strong follow-through and problem-solving abilities

Work Environment &

Physical Requirements Ability to sit, stand, and work on a computer for extended periods
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