Supply Chain Planning Engineer

Job Description

When you join Caterpillar, you are part of a global team that cares not only about the work we do but also about each other. We are makers, problem solvers, and future builders who create stronger, more sustainable communities. We don’t just talk about progress and innovation – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Supply Chain and Logistics

PSLD is one of the most innovative divisions within Caterpillar. Within PSLD, as in all of Caterpillar, our priority is customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution, Integrated Logistics, and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology, and operational excellence.

• Establish and maintain effective working relationships with assigned dealers, serving as a key point of contact to support aftermarket parts performance and service execution.
• Collaborate with dealer leadership and internal stakeholders to understand business needs, identify barriers, and develop actions that improve dealer and customer outcomes.
• Monitor, analyze, and support improvement of key performance indicators, with particular emphasis on TDA and OTIF, through structured reviews, follow‑up, and accountability.
• Coordinate cross‑functional activities across Order Management, Parts Inventory Collaboration (PIC), Supply Chain, Industry, and other internal support teams to resolve dealer issues and advance performance objectives.
• Provide indirect leadership to an Order Management Analyst and PIC Analyst in support of several assigned dealers, including prioritization of work, alignment of actions, and follow‑up on execution.
• Leverage data, dealer feedback, and performance trends to identify improvement opportunities, recommend solutions, and elevate issues as appropriate.
• Support deployment of standard work, best practices, and continuous improvement initiatives across assigned dealer relationships.

• Effectiveness Measurement:
  Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
• Analytical Thinking:
  Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Cross‑Team Integration:
  Understanding of the importance of inter‑team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Decision Making and Critical Thinking:
  Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Project Management:
  Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

• Strong business acumen with the ability to understand the broader aftermarket parts landscape while developing deep expertise in PIC and order management.
• Highly motivated, self‑driven, and energized by challenging, high‑visibility work.
• Ability to thrive in ambiguity, proactively identify priorities, and drive focus without extensive direction.
• Quick learner who can rapidly absorb new concepts, processes, and business requirements.
• Strong communication skills with the ability to translate complex operational topics into clear, actionable insights.
• Proven relationship‑building skills that establish trust and credibility with dealers, customers, and internal partners.
• Effective cross‑functional collaborator who aligns stakeholders, removes barriers, and…