Operations Manager

Career Area:

Manufacturing

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Our
Product Support and Logistics Division (PSLD)is one of the most innovative divisions within  PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As the Operations Manager for our Aftermarket Parts Distribution Center in Morton, IL, you will provide leadership and strategy/direction for a group of 5 direct reports and a broader team of 60 production associates.

• Location: Morton, IL (United States)
• Required Travel: Up to 10% (Domestic & International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

• Support inventory management compliance processes through count and audit programs and annual inventory compliance audit activities.
• Communicate inventory record performance and improvement opportunities.
• Facilitate storage location availability and grief reduction through partnership with Facilities Health in both proactive and reactive rearrangement and replenishment processes.
• Align resources and project needs to support storage system configuration projects through material rearrangement.
• Partner with non-operational resources to support site photography projects.
• Drive claims reduction and attainment of claims KPI’s through claims administration, data analysis and presentation, training, and facilitating root cause and corrective action work in partnership with the outbound operations teams.
• Leverage process excellence resources to investigate error findings, define and continuously improve standard work, embed lean & Built-In Quality (BIQ) tools in the operation.
• Oversee Quality operations, aligning performance to global quality targets and improving process flow and efficiency while ensuring quality for our customers, collaborating with global quality, disposition teams, and local resources to achieve targets.
• Develop and administer monthly business continuity tabletop drills, plan adjustments and updates, communications, and compliance related update tasks; complete annual business impact qualifications.
• Serve as primary owner for timely Internal Audit Assurance Services (IAAS) audit-related tasks evaluation, action, and systematic completion.
• Review and approve as appropriate EWM systematic requests for access for Morton and Morton-region operations, including the Contract Packager (CP) network.
• Develop and share monthly financial reporting packages and monthly financial results analysis.
• Perform ad-hoc financial…