Customer Support Specialist I

Posting Number:

SP005400P

College of Education, Health & Human Sciences

Center on Disabilities & Human Development

Boise

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.

• Customer Support
• Coordination of Meetings and Workshops
• Facilitating communication between program participants and project leadership
• Maintaining program calendars and schedules
• Operational and Administrative Support
• Serving as primary contact with program participants
• Other duties as assigned

• One year of experience in a customer support role
• One year experience with data entry and a data management system
• Experience working on a team with shared goals
• Experience with organizational and problem-solving tasks
• Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
• Using computer software and applications for word processing, developing spreadsheets, email and internet research

• High School Diploma or equivalent

• Ability to travel
• Ability to work non-standard hours as needed

• More than one year of experience in a customer support role
• Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
• Experience with the RISE Application
• Working with child care professionals

• Associate's degree in business administration or early childhood

• None

Listed degree qualification is required at time of hire

Non-Exempt

Classified

$20.00 per hour or higher DOE

Fiscal Year

1.00

Full Time

This position is contingent upon the continuation of work and/or funding.

A visa sponsorship is available for the position listed in this vacancy:
No

08/04/2026

Open Until Filled:
Yes

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.