Associate Director

Division/College:
College of Education, Health & Human Sciences

Department:
College of Education, Health & Human Sciences Admin

Location:

Off Campus Location - TBD

The mission of Professional Education (PE) at the University of Idaho is to provide learning opportunities to non‑traditional students including the state’s workforce (particularly K‑12 educators), Vandal alumni, and adult learners seeking to reskill or upskill. Through current research and consumer demands, PE seeks to adapt the higher education model to meet the modern day consumer where they are. PE will be a high enrollment/revenue program.

This position is responsible to assist the Director of Experience by ensuring a smooth and positive customer experience for students. Major responsibilities include replying to the center’s email and phone inquiries from customers nationwide; offering solutions and advising in a timely manner; evaluating course discussion board posts; mailing transcripts; and contributing to a team effort. The Associate Director provides the center with excellent customer service and ensures that the customer is assisted in a timely manner throughout the entire student experience including registration, throughout their course, and when requesting transcripts.

• Respond to customer inquiries via email and phone across the nation.
• Provide timely solutions and advisement for students.
• Evaluate course discussion board posts for compliance and quality.
• Mail transcripts and coordinate related administrative tasks.
• Collaborate with the team to maintain high service standards.

• Bachelor’s Degree in a related field.

• Ability to work non‑standard hours including weekends and holidays when needed.

• Strong organizational skills.
• Team‑oriented work style.
• Master’s in a related field.
• Experience in:
  • Online or distance education.
  • Advising students in higher education.
  • K‑12 education.

• None.

FLSA Status:
Non‑Exempt

Employee Category:
Classified

Pay Range: $33 per hour or higher depending on experience

Type of Appointment:
Fiscal Year – FTE 1.0, Full Time

Funding:
This position is contingent upon the continuation of work and/or funding.

A visa sponsorship is available for the position listed in this vacancy.

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.