Club Concierge Manager

Discovery Land Company creates one-of-a-kind environments that provide individuals and families with freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, create unforgettable and life-changing experiences, embrace well‑being, and inspire genuine expressions of love, joy, compassion, and gratitude. At Gozzer Ranch Golf & Lake Club, we believe that bringing this mission to life is a promise we have the opportunity to deliver on every day.

Our employees use their individual talents, passion, and resources to meaningfully contribute to a diverse and welcoming community while creating memorable experiences for our members, guests, and fellow employees. We do this by operating from our company’s unwavering values, continually learning, growing, and adapting along the way.

As the Club Concierge Manager, you will play a key role in creating and delivering the Gozzer Ranch Experience. This position is responsible for leading the Concierge team while providing exceptional, personalized service to members and their guests. The Club Concierge Manager serves as a resource for both members and employees, ensuring requests are handled thoughtfully, efficiently, and with a high level of attention to detail.

This role requires a hands‑on leader who is organized, proactive, personable, and passionate about hospitality. The Club Concierge Manager should lead by example, foster strong relationships across departments, and consistently look for opportunities to elevate the member experience. You may be asked to perform additional duties outside of your primary areas of responsibility based on business needs.

In all aspects of your work at Gozzer Ranch, we expect passion, professionalism, and behavior that embodies our company values:

• PEOPLE ARE OUR PRIORITY
• WE RESPECT PEOPLE, PLACES, AND CULTURES
• WE DO THE RIGHT THING
• WE BELIEVE IN HAVING FUN

• Welcome members and member guests promptly and warmly upon arrival.
• Consistently provide personalized, professional, and genuine hospitality.
• Anticipate member and guest needs and proactively identify opportunities to exceed expectations.
• Create an exceptional member experience by demonstrating authentic Gozzer Ranch hospitality and brand behaviors.
• Take personal ownership of member and guest requests from beginning to end, ensuring follow-through and timely communication.
• Develop a strong understanding of member preferences, interests, and expectations to create a highly personalized experience.
• Serve as a knowledgeable resource for Club amenities, activities, events, dining, transportation, and outside experiences.
• Resolve member and guest concerns with professionalism, urgency, and sound judgment.
• Build and maintain positive relationships with members, guests, and fellow employees.

• Lead, coach, and support the Concierge team to ensure consistent service standards and operational excellence.
• Set clear expectations for the Concierge team and hold team members accountable to Club standards.
• Train and mentor Concierge team members in service standards, Club knowledge, systems, and procedures.
• Create a positive, collaborative, and supportive team environment.
• Work intentionally to include and support ALL Gozzer Ranch employees.
• Maintain strong and respectful working relationships across all Club departments.
• Communicate effectively with leadership and other departments to ensure member requests are handled seamlessly.
• Assist other departments with setup, events, and service needs when appropriate.
• Lead by example and consistently demonstrate the behaviors and values expected of the Gozzer Ranch team.

• Oversee the daily operations of the Concierge department, ensuring all member requests and responsibilities are completed accurately, efficiently, and to the highest service standards.
• Manage Concierge coverage, priorities, and workflow in partnership with the Director of Member Services.
• Lead, coach, and support Concierge team members, providing ongoing training,…