Help Desk Technician

The Help Desk Technician I at Lightcast is an entry-level IT role focused on providing technical support to employees, ensuring smooth operation of IT systems, and delivering a positive user experience. This position requires strong technical skills, clear communication, and a service-oriented mindset to help users resolve technical issues efficiently.

• Provide first-level technical support for hardware and software issues, escalating complex problems as needed
• Assist employees with IT‑related inquiries, troubleshooting, and system usage guidance
• Perform hardware maintenance and repairs for devices such as laptops, workstations, and printers
• Install, configure, update, and troubleshoot software applications
• Maintain accurate documentation of support requests, issues, and resolutions
• Deliver basic IT training to improve user self‑sufficiency
• Support IT security policies and ensure compliance to protect company systems and data
• Manage IT inventory, including tracking hardware/software and handling asset management

• Associate degree in Information Technology, Computer Science, or a related field
• At least 1 year of experience in a help desk or technical support role

Lightcast is proud to be an equal‑opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.