Endpoint & Technology Support Manager, UI Foundation

Overview

Position Title:

Endpoint & Technology Support Manager, UI Foundation Division/College:
University Foundation Department:
Foundation Services

Location:

Moscow, Idaho

The Endpoint & Technology Support Manager supports the University of Idaho Foundation’s technology ecosystem, with a primary focus on end-user experience and endpoint services. The role is housed within Foundation Information Technology and serves as the front-line technology partner for Foundation staff, ensuring reliable, secure, and well-managed devices and workplace tools. The position works closely with Foundation teams, service providers, and university partners to deliver, support, and continuously improve technology services across the Foundation.

• Serve as the primary point of contact for end-user technology support, resolving incidents and fulfilling service requests.
• Manage and maintain endpoint platforms (e.g., Intune, device configuration, patching, compliance policies).
• Provision, configure, and support user devices across their lifecycle (onboarding through retirement).
• Troubleshoot hardware, software, access, and connectivity issues across a range of systems.
• Troubleshoot and support a range of endpoint technologies, including user devices, conferencing systems, printing services, and related peripherals.
• Maintain clear communication with users on request status and resolution.
• Identify recurring issues and partner with product teams to improve services and workflows.
• Develop and maintain internal documentation and user-facing knowledge resources.
• Coordinate with internal IT roles and external vendors as needed to resolve issues.
• Provide high‑quality end‑user support while managing endpoint platforms and device services across the Foundation.
• Balance immediate support needs with longer‑term improvements to device management, support and operational processes, and overall user experience.

• Five or more years in an information technology role with a strong focus on end‑user support, or a bachelor’s degree in an information technology field and one or more years in a comparable role.
• Experience managing endpoint platforms (Intune, SCCM, Jamf, or similar).
• Experience supporting modern workplace technologies (e.g., identity/Entra, M365, collaboration tools).
• Experience troubleshooting across hardware, operating systems, and applications.
• Ability to communicate effectively with both technical and non‑technical users.
• High School Diploma or equivalent (required).

• Bachelor’s degree in Information Technology or related field (preferred).
• Microsoft Intune, Autopilot, and Entra experience.
• Programming or automation experience (e.g., Power Shell, GraphAPI).
• Experience in a small team or highly autonomous environment.
• Strong organizational skills and ability to manage competing priorities.
• Experience with project management methodologies and tools (e.g., Agile, Azure Dev Ops).
• Demonstrated ability to improve processes and user experience over time.
• Understanding of relationships among ERP, CRM, CMS, ITSM, third‑party solutions, relational databases, data warehouses, and cloud services.
• Experience supporting technology in higher education or nonprofit/foundation environments.

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.